Overnight Guest Experience Lead

Springfield Inn; Lowdham CP; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

33% dining discount across brands

Wagestream access

Pension

28 days paid holiday

Free shares

Employee helpline

Job summary

Springfield Inn in the United Kingdom is seeking a dedicated Night Porter for overnight shifts (11pm–7am). You’ll be the first point of contact for late arrivals and walk-ins, delivering a warm, genuine welcome to every guest.

The role emphasizes guest safety, security, and teamwork, with duties including basic front-of-house tasks, assisting with breakfast setup, and responding to guest inquiries. A DBS check is required as part of recruitment.

Qualifications

• Passionate about guest care.
• Comfortable working independently and lone working.
• Excellent verbal communication.
• An understanding of what excellent guest service looks like.

Responsibilities

• Be the first point of contact when checking in late arrivals and walk-ins.
• Ensure a warm, friendly and genuine welcome to all guests.
• May include cleaning tasks within the front of house and breakfast areas.
• You'll ensure guest and business safety and security is top priority at all times.
• In the event of a fire, evacuating all guests and team from the business safely and quickly.
• Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

Skills

Guest care

Independent working

Communication

Attention to detail

Team player

Job description

Springfield Inn in the United Kingdom is seeking a dedicated Night Porter for overnight shifts (11pm–7am). You’ll be the first point of contact for late arrivals and walk-ins, delivering a warm, genuine welcome to every guest.

The role emphasizes guest safety, security, and teamwork, with duties including basic front-of-house tasks, assisting with breakfast setup, and responding to guest inquiries. A DBS check is required as part of recruitment.