Reception Supervisor - Cambridge

LGH - Best Western; Cambridge; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free meals on duty

Free parking

Employee discounts

Eye care

Counseling sessions

Wellbeing resources

Job summary

LGH - Best Western Cambridge Bar Hill Hotel is seeking an experienced Hotel Reception Supervisor to lead the front office, ensuring a warm, seamless guest experience and a calm, professional environment for guests and colleagues.

You will supervise daily reception operations, mentor the team, coordinate with Reservations, Housekeeping and Maintenance, handle guest queries, and help optimise staffing and billing accuracy while protecting the hotel’s online reputation.

Qualifications

• Experience in a hotel reception or front office role.
• Willingness to step into a supervisory position.
• Strong communication and leadership skills.
• Ability to remain calm and professional under pressure.
• Teamwork and clear cross-department communication.

Responsibilities

• Supervise the daily operation of the hotel reception, ensuring high standards of service.
• Support, guide and motivate the reception team, keeping colleagues confident and engaged.
• Coordinate with Reservations, Housekeeping and Maintenance for a smooth guest journey.
• Handle guest complaints and enquiries with calm professionalism and timely resolutions.
• Monitor occupancy and assist with staffing to meet operational needs.
• Ensure accurate billing and payment processes are followed.

Job description

Reception Supervisor - Cambridge Reception Supervisor Cambridge Bar Hill Hotel, Signature Collection By Best Western

The Opportunity

We are seeking an experienced and motivated Hotel Reception Supervisor to join our Front Office team. This is a key, hands on leadership role where you will support the smooth running of the reception desk while helping both guests and colleagues feel confident, supported and well cared for. As a visible and approachable presence at the front of the hotel, you will lead the reception team by example, setting clear standards and creating a calm, positive environment. Your focus will be on ensuring guests receive a warm, seamless experience, while the team feels motivated, organised and able to perform at their best.

Key Responsibilities

• Supervise the daily operation of the hotel reception, ensuring consistently high standards of service and professionalism
• Support, guide and motivate the reception team, helping colleagues feel confident, capable and engaged
• Coordinate effectively with departments such as Reservations, Housekeeping and Maintenance to ensure a smooth guest journey
• Handle guest complaints and enquires calmly and professionally, ensuring positive and timely resolutions
• Monitor occupancy levels and support effective staffing to meet operational and commercial needs
• Ensure accurate billing and payment processes are followed consistently
• Support the hotel's online reputation by responding appropriately to guest reviews and feedback

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who Is This Role For?

This role is ideal for someone who: Has experience in a hotel reception or front office role and is ready to step into a supervisory position Enjoys supporting and guiding others while remaining hands on in service delivery Leads naturally through calm communication, professionalism and example Understands that confident teams create positive guest experiences Is comfortable balancing operational responsibilities with people focused leadership Takes pride in maintaining standards, solving problems and supporting guest satisfaction Values teamwork, collaboration and clear communication across departments If you are someone who enjoys being a steady, supportive presence at the heart of the hotel, helping guests feel welcome while enabling your team to succeed, this Hotel Reception Supervisor role could be an excellent next step.

Hotel

Located right on the A14, just a mile from the M11 and 5 miles northeast from the heart of Cambridge, sits the Cambridge Bar Hill Hotel, part of the Signature Collection By Best Western. There's a whole host of attractions nearby from Cambridge's honey stoned museums and colleges to Newmarket racecourse and Duxford's Imperial War Museum. And, of course, there's our gorgeous grounds including an 18-hole, par 72 golf course that has hosted professional tournaments including the PGA East Anglian Open. The property boasts 136 bedrooms including family bedrooms for up to 5. Ideal wedding venue for up to 180 guests and 10 versatile meeting rooms for up to 200 delegates. An indoor swimming pool, fitness suite and treatment rooms - Sauna, steam-room, spa bath. Our Grill, lounge and bar provides a wide selection of meals, from delicious burgers to steaks and salads

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry. test for michelle