Nights Team Member - Cambridge

LGH - Best Western; Cambridge; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Bedroom rate discounts

Free meals on duty

Free parking

Wellbeing support

Job summary

LGH Hotels Management operates the Cambridge Bar Hill Hotel, part of the Signature Collection By Best Western, near Cambridge. They seek a dependable Night Team Member to support overnight operations and ensure guests feel safe, comfortable, and well supported through quiet, efficient service.

The role emphasizes reliability, calmness during night hours, and the ability to work independently while following clear procedures.

Qualifications

• Reliability and a calm, professional approach during night shifts.
• Ability to work independently following clear procedures.
• Maintaining tidy, secure and well-organised environments.

Responsibilities

• Respond promptly to guest requests and inquiries.
• Maintain safety and security procedures overnight.
• Carry out regular security checks across the hotel.
• Provide general overnight support to hotel departments.
• Assist with light maintenance or housekeeping tasks as required.
• Set up meeting rooms and public areas as needed.
• Serve food and beverages to guests during the night.
• Check guests in and out when required.
• Respond to emergencies following hotel procedures.
• Prepare basic reports and handover notes for management.

Skills

Reliability

Calm under pressure

Independent worker

Organised

Hospitality experience

Job description

Nights Team Member - Cambridge Nights Team Member Cambridge Bar Hill Hotel, Signature Collection By Best Western

The Opportunity We're looking for a dependable and motivated Night Team Member to support hotel operations overnight and help ensure guests feel safe, comfortable, and well supported during the night shift. This role is ideal for someone calm, reliable, and practical-who understands that reassurance, routine, and quiet efficiency are essential to a positive overnight guest experience.

Key Responsibilities

• Respond promptly and professionally to guest requests and enquiries
• Maintain safety and security procedures throughout the night shift
• Carry out regular security checks across the hotel
• Provide general overnight support to hotel departments
• Assist with light maintenance or housekeeping tasks if required
• Set up meeting rooms and public areas as needed
• Serve food and beverages to guests during the night
• Check guests in and out when required
• Respond appropriately to emergencies, following hotel procedures
• Complete basic reports and handover notes for management

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who This Role Is For

• Is reliable, responsible, and calm, especially during overnight hours
• Enjoys helping guests feel safe and reassured
• Is comfortable working independently while following clear procedures
• Takes pride in keeping environments tidy, secure, and well organised
• Has previous experience in hospitality, customer service, or security (helpful but not essential)

Hotel

Located right on the A14, just a mile from the M11 and 5 miles northeast from the heart of Cambridge, sits the Cambridge Bar Hill Hotel, part of the Signature Collection By Best Western. There's a whole host of attractions nearby from Cambridge's honey stoned museums and colleges to Newmarket racecourse and Duxford's Imperial War Museum. And, of course, there's our gorgeous grounds including an 18-hole, par 72 golf course that has hosted professional tournaments including the PGA East Anglian Open. The property boasts 136 bedrooms including family bedrooms for up to 5. Ideal wedding venue for up to 180 guests and 10 versatile meeting rooms for up to 200 delegates. An indoor swimming pool, fitness suite and treatment rooms - Sauna, steam-room, spa bath. Our Grill, lounge and bar provides a wide selection of meals, from delicious burgers to steaks and salads

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

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