Overnight Guest Services Agent – Luxury Hotel

The Nici; Newquay; Remote; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Competitive salary plus service charge

Staff discounts across THE NICI Col­lo

Training and development opportunities

Career progression within a growinglux

Meals on duty

Job summary

THE NICI Collection is seeking a reliable Night Porter for its Newquay property. You will be the face of the hotel overnight, ensuring guest safety and delivering exceptional service while supporting the Night Manager with overnight operations.

Key duties include security patrols, guest arrivals/departures, luggage assistance, meeting room setup, overnight cleaning, and emergency procedures. Prior hospitality experience is helpful but not essential.

Qualifications

• Passion for delivering excellent customer service
• Reliable and able to work independently
• Calm under pressure with good problem-solving skills
• Excellent communication and organisational skills
• Hospitality or customer-facing experience is desirable but not essential
• Flexible to work overnight shifts, including weekends and bank holidays

Responsibilities

• Welcome and assist guests throughout the night with a friendly and professional approach.
• Carry out regular security patrols of the hotel and report any issues promptly.
• Support with guest arrivals, departures, and luggage assistance where required.
• Set up meeting rooms and public areas as requested.
• Complete overnight cleaning and preparation tasks to ensure the hotel is ready for the morning.
• Respond promptly to guest requests and resolve any issues where possible.
• Assist with emergency procedures and ensure health and safety standards are maintained at all times.
• Work closely with the Night Manager and other departments to ensure the smooth running of the hotel.

Skills

Customer service

Reliability

Communication

Organisational skills

Job description

THE NICI Collection is seeking a reliable Night Porter for its Newquay property. You will be the face of the hotel overnight, ensuring guest safety and delivering exceptional service while supporting the Night Manager with overnight operations.

Key duties include security patrols, guest arrivals/departures, luggage assistance, meeting room setup, overnight cleaning, and emergency procedures. Prior hospitality experience is helpful but not essential.