Overnight Hotel Assistant

The Nici; Newquay, New Forest; Remote; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Meals on duty

Staff discounts across THE NICI

Training and development opportunities

Career progression opportunities

Job summary

THE NICI Collection is seeking an Overnight Hotel Assistant to support our luxury hotel team during night hours. You will interact with guests, handle late arrivals and early departures, and help keep the property secure and well-prepared for the morning team.

The role emphasizes independent work, attention to detail, reliability, and effective communication with colleagues. Experience in hospitality or customer service is helpful, with full training provided for the right person.

Qualifications

• Provide friendly, efficient guest service during night shifts.
• Demonstrate independence and decision-making during quiet hours.
• Maintain high standards of cleanliness and safety.
• Communicate clearly with team and management.
• Show reliability and punctuality for overnight shifts.

Responsibilities

• Look after guests throughout the night and respond to requests.
• Assist with late arrivals and early departures, providing information and help.
• Monitor hotel overnight for security and safety and report issues.
• Check guest and public areas and keep communal spaces tidy.
• Prepare areas for the morning shift and assist with room/setup needs.
• Record incidents or guest concerns and follow hotel procedures.

Skills

Guest service

Independence

Attention to detail

Communication

Reliability

Overnight flexibility

Job description

About THE NICI Collection

THE NICI Collection is a luxury lifestyle hotel group inspired by some of the world's most iconic destinations, bringing exceptional hospitality, outstanding food and drink, and unforgettable guest experiences to some of the UK's most desirable locations.

What began with THE NICI Bournemouth, our flagship hotel inspired by Miami's South Beach, has grown into an exciting collection of destination-led properties. In June 2026, the collection expanded with the opening of THE NICI Newquay, inspired by Italy's Amalfi Coast, and THE NICI New Forest, inspired by the luxury and charm of the Hamptons.

This is an exciting time to join THE NICI Collection as we continue to grow and develop our properties and our teams.

The Opportunity

We are looking for an Overnight Hotel Assistant to join our team and take responsibility for supporting the hotel during the quieter overnight hours.

This is a varied position that combines guest interaction with practical hotel duties. You will be one of the key team members on site overnight, helping to ensure guests receive the support they need while keeping the hotel organised, secure and prepared for the following day.

You will work closely with the wider hotel team and will need to be comfortable using your own initiative, particularly when dealing with situations independently during the night.

What You'll Be Doing

Your shift will involve a mixture of guest service and operational duties, including:

• Looking after guests throughout the night and responding to requests in a professional and helpful manner.
• Assisting with late arrivals and early departures, including providing information and practical support where needed.
• Keeping an eye on the hotel overnight and reporting anything unusual, unsafe or requiring attention.
• Carrying out checks of guest and public areas during the shift.
• Helping to maintain clean, tidy and presentable communal areas.
• Preparing selected areas of the hotel ready for the morning team.
• Supporting with room, event or meeting space set-ups when required.
• Recording and reporting any incidents, maintenance issues or guest concerns.
• Following hotel procedures relating to security, fire safety, emergencies and health and safety.
• Working alongside the Night Manager and other departments to ensure a smooth overnight operation.
• Completing other reasonable overnight duties to support the hotel.

What We're Looking For

We're looking for someone who is dependable, approachable and takes pride in doing a job well.

You will ideally have:

• A naturally helpful and friendly approach to guests and colleagues.
• The confidence to work independently and make sensible decisions.
• Good attention to detail and the ability to stay organised throughout your shift.
• A calm approach when dealing with unexpected situations.
• Good communication skills.
• A strong sense of responsibility and reliability.
• Previous hotel, hospitality, security or customer service experience would be an advantage, but full training will be provided for the right person.
• The flexibility to work overnight, including weekends and bank holidays.

Why Join THE NICI?

This is an opportunity to join a growing hotel group where there are opportunities to develop your skills and progress your career.

As part of the team, you will receive:

• Competitive salary plus service charge.
• Staff discounts across THE NICI Collection.
• Training and development opportunities.
• Opportunities for career progression as the collection continues to grow.
• Meals on duty.

Compensation: To be discussed