Overnight Hotel Guest Support Specialist

The Nici; Newquay, New Forest; Remote; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Meals on duty

Staff discounts across THE NICI

Training and development opportunities

Career progression opportunities

Job summary

THE NICI Collection is seeking an Overnight Hotel Assistant to support our luxury hotel team during night hours. You will interact with guests, handle late arrivals and early departures, and help keep the property secure and well-prepared for the morning team.

The role emphasizes independent work, attention to detail, reliability, and effective communication with colleagues. Experience in hospitality or customer service is helpful, with full training provided for the right person.

Qualifications

• Provide friendly, efficient guest service during night shifts.
• Demonstrate independence and decision-making during quiet hours.
• Maintain high standards of cleanliness and safety.
• Communicate clearly with team and management.
• Show reliability and punctuality for overnight shifts.

Responsibilities

• Look after guests throughout the night and respond to requests.
• Assist with late arrivals and early departures, providing information and help.
• Monitor hotel overnight for security and safety and report issues.
• Check guest and public areas and keep communal spaces tidy.
• Prepare areas for the morning shift and assist with room/setup needs.
• Record incidents or guest concerns and follow hotel procedures.

Skills

Guest service

Independence

Attention to detail

Communication

Reliability

Overnight flexibility

Job description

THE NICI Collection is seeking an Overnight Hotel Assistant to support our luxury hotel team during night hours. You will interact with guests, handle late arrivals and early departures, and help keep the property secure and well-prepared for the morning team.

The role emphasizes independent work, attention to detail, reliability, and effective communication with colleagues. Experience in hospitality or customer service is helpful, with full training provided for the right person.