Night Concierge & Security Ambassador

The NICI Newquay; Newquay; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Meals on duty

Staff discounts

Training and development opportunities

Career progression

Job summary

THE NICI Collection invites applications for a Night Porter to join our Newquay property. You will be the overnight face of the hotel, ensuring guest safety, handling requests, and supporting the Night Manager to keep the property running smoothly.

We value reliable, customer-focused individuals who can work independently, stay calm under pressure, and adapt to overnight shifts including weekends and bank holidays. Meals on duty and staff discounts are part of our offering.

Qualifications

• Experience in hospitality or customer-facing role is desirable.
• Reliable, trustworthy, and able to work independently.
• Flexible to work overnight shifts, including weekends and bank holidays.

Responsibilities

• Welcome and assist guests throughout the night with a friendly and professional approach.
• Carry out regular security patrols of the hotel and report any issues promptly.
• Support with guest arrivals, departures, and luggage assistance where required.
• Set up meeting rooms and public areas as requested.
• Complete overnight cleaning and preparation tasks to ensure the hotel is ready for the morning.
• Respond promptly to guest requests and resolve any issues where possible.
• Assist with emergency procedures and ensure health and safety standards are maintained at all times.
• Work closely with the Night Manager and other departments to ensure the smooth running of the hotel.

Skills

Customer service

Reliability

Calm under pressure

Communication

Organisation

Job description

THE NICI Collection invites applications for a Night Porter to join our Newquay property. You will be the overnight face of the hotel, ensuring guest safety, handling requests, and supporting the Night Manager to keep the property running smoothly.

We value reliable, customer-focused individuals who can work independently, stay calm under pressure, and adapt to overnight shifts including weekends and bank holidays. Meals on duty and staff discounts are part of our offering.