Overnight Guest Experience Specialist

The Bodmin Jail Hotel & Attraction; Bodmin; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

28 Days holiday

Birthday day off

Free meals on shift

Free gym on-site

Employee assistance programme

Exclusive discounts across THC Group

Job summary

The Bodmin Jail Hotel & Attraction is seeking a Night Assistant to ensure guest safety, comfort and excellent service during overnight hours. You will handle check-in/out, respond to inquiries, and coordinate with teams to maintain a seamless guest experience.

You will contribute to a secure, welcoming environment at a historic Cornwall site, with flexibility across nights, weekends and holidays, and opportunities to support hotel and attraction operations.

Qualifications

• Excellent communication and guest service skills.
• Willingness to work overnight hours, including nights, weekends and holidays.
• Ability to handle guest inquiries and resolve issues professionally.

Responsibilities

• Handle guest check-in and check-out procedures during night shifts.
• Monitor security and ensure a safe environment for guests and staff.
• Maintain knowledge of room types, hotel facilities and local attractions.
• Monitor room availability and manage room inventory to maximise occupancy and revenue.
• Address guest concerns and resolve issues promptly and courteously.
• Complete nightly reports and balance the day's transactions.
• Assist with administrative duties such as filing and data entry.

Skills

Guest service

Communication

Team player

Job description

The Bodmin Jail Hotel & Attraction is seeking a Night Assistant to ensure guest safety, comfort and excellent service during overnight hours. You will handle check-in/out, respond to inquiries, and coordinate with teams to maintain a seamless guest experience.

You will contribute to a secure, welcoming environment at a historic Cornwall site, with flexibility across nights, weekends and holidays, and opportunities to support hotel and attraction operations.