Night Assistant

The Bodmin Jail Hotel; Bodmin; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

28 Days holiday

Extra days holiday for your birthday

Free meals on shift

Free Gym access on-site

Employee Assistance Programme

Exclusive Employee discounts on THC集团的

Job summary

The Bodmin Jail Hotel in Bodmin, Cornwall, is seeking a Night Assistant to ensure safety, security and comfort for guests during overnight hours. You will deliver outstanding service, handle inquiries via phone, email and social media, and support a smooth check-in and check-out experience.

Responsibilities include managing check-in/check-out, monitoring security, knowing hotel facilities and local attractions, maintaining room occupancy, resolving guest issues, and completing nightly financial

Responsibilities

• Handle guest check-in and check-out procedures efficiently, including issuance of room keys, payment processing, and information
• Monitor security cameras, conduct patrols, and maintain a safe environment for guests and staff
• Maintain up-to-date knowledge of room types, hotel facilities, and local attractions
• Monitor room availability and manage room inventory to maximise occupancy and revenue
• Address guest concerns and resolve issues in a professional and timely manner
• Complete nightly reports and balance the day’s financial transactions
• Assist with administrative duties, including filing and data entry

Job description

The Person

You’ll love to engage with people and deliver exceptional guest experience. With excellent communication skills and a passion for guests, you’ll have always strive for ahigh level of guest satisfaction.

As part of the team, you’ll embody the spirit of the Tudor Hotels Collection — wherePerfection is not a goal, but our everyday standard. We takePride in our contribution, showing up as professionals, as leaders, and as a team that delivers extraordinary results together. And above all, we are committed toMaking every visitor a VIP—offering exceptional, personalised service that makes every guest feel truly valued.

The Role:

As a Night Assistant, you’ll play a crucial role in ensuring the safety, security, and comfort of our guests during the overnight hours, including delivering outstanding customer service, handling guest inquiries and requests, and ensuring a smooth check-in and check-out process and responding to guests via phone, emails and social media.

Responsibilities include:

• Handle guest check-in and check-out procedures efficiently, including the issuance of room keys, payment processing, and providing necessary information.
• Monitor security cameras, conduct regular property patrols, and ensure a safe environment for guests and staff.
• Maintain up-to-date knowledge of room types, hotel facilities, and local attractions (including the Bodmin Jail Attraction).
• Monitor room availability and manage room inventory to maximise occupancy and revenue.
• Address guest concerns and resolve issues in a professional and timely manner.
• Complete nightly reports and balance the day's financial transactions.
• Assist with administrative duties, including filing and data entry.

The Benefits

• 28 Days holiday
• Extra days holiday for your birthday
• Free meals on shift
• Free Gym access on-site
• Employee Assistance Programme
• Exclusive Employee discounts on accommodation, attractions & dining across the THC Group.

Working Schedule

• Full Time, Part Time & Casual
• Flexibility to work overnight, weekends, and holidays

Luxury | History | Cornwall

When constructed in 1779, Bodmin Jail was an innovative milestone in prison design with its individual cells and sanitation. Now a four-star luxury hotel, The Bodmin Jail Hotel provides guests with a haven of style and comfort, set within its breath-taking historic surroundings. Located in the heart of Cornwall, this truly unique hotel is now ready for new stories, cherished memories, and unlimited possibilities. It’s an iconic venue and we are building a brilliant team to help shape and deliver the best experience in Cornwall.