Overnight Guest Experience Lead

The Bodmin Jail Hotel; Bodmin; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

28 Days holiday

Extra days holiday for your birthday

Free meals on shift

Free Gym access on-site

Employee Assistance Programme

Exclusive Employee discounts on THC集团的

Job summary

The Bodmin Jail Hotel in Bodmin, Cornwall, is seeking a Night Assistant to ensure safety, security and comfort for guests during overnight hours. You will deliver outstanding service, handle inquiries via phone, email and social media, and support a smooth check-in and check-out experience.

Responsibilities include managing check-in/check-out, monitoring security, knowing hotel facilities and local attractions, maintaining room occupancy, resolving guest issues, and completing nightly financial

Responsibilities

• Handle guest check-in and check-out procedures efficiently, including issuance of room keys, payment processing, and information
• Monitor security cameras, conduct patrols, and maintain a safe environment for guests and staff
• Maintain up-to-date knowledge of room types, hotel facilities, and local attractions
• Monitor room availability and manage room inventory to maximise occupancy and revenue
• Address guest concerns and resolve issues in a professional and timely manner
• Complete nightly reports and balance the day’s financial transactions
• Assist with administrative duties, including filing and data entry

Job description

The Bodmin Jail Hotel in Bodmin, Cornwall, is seeking a Night Assistant to ensure safety, security and comfort for guests during overnight hours. You will deliver outstanding service, handle inquiries via phone, email and social media, and support a smooth check-in and check-out experience.

Responsibilities include managing check-in/check-out, monitoring security, knowing hotel facilities and local attractions, maintaining room occupancy, resolving guest issues, and completing nightly financial