Overnight Guest Experience Associate

Mitchells & Butlers PLC; Lowdham CP; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

33% discount across all brands

Wagestream

Pension

28 days paid holiday

High-street shopping discounts

Free shares

Employee helpline

Team socials

Job summary

Mitchells & Butlers PLC in the United Kingdom is seeking a dedicated Night Porter to welcome guests and maintain a safe, comfortable environment during the overnight shift (typically 11pm to 7am).

You will check in late arrivals and walk-ins, provide a warm welcome, handle front-of-house tasks, assist with breakfast setup where required, and respond to guest enquiries while upholding high service standards. Successful applicants will undergo DBS checks as part of the recruitment process.

Qualifications

• Passionate about guest care.
• Able to work independently and as part of a team.
• Positive can-do attitude.
• Maintains professionalism under pressure.
• Excellent attention to detail.
• Willing to be an active team member.
• Strong verbal communication skills.
• Understanding of delivering excellent guest service.

Responsibilities

• Be the first point of contact when checking in late arrivals and walk-ins.
• Ensure a warm, friendly and genuine welcome to all guests.
• May include front-of-house cleaning tasks and setting up breakfast areas.
• You'll ensure guest and business safety and security is top priority.
• In the event of a fire, evacuate guests and staff safely and quickly.
• Answer telephone enquiries and deal with guest complaints.

Skills

Passionate about guest care

Independent worker

Can-do attitude

Professional under pressure

Attention to detail

Team player

Excellent verbal communication

Understanding of guest service

Job description

Mitchells & Butlers PLC in the United Kingdom is seeking a dedicated Night Porter to welcome guests and maintain a safe, comfortable environment during the overnight shift (typically 11pm to 7am).

You will check in late arrivals and walk-ins, provide a warm welcome, handle front-of-house tasks, assist with breakfast setup where required, and respond to guest enquiries while upholding high service standards. Successful applicants will undergo DBS checks as part of the recruitment process.