Overnight Guest Experience Concierge

Mitchells & Butlers PLC; Brereton Green; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

33% dining discount across all brands

Wagestream access (financial toolkit)

Pension

26 days holiday? 28 days paid holiday

Free shares

Employee helpline

Job summary

Mitchells & Butlers PLC in the United Kingdom is seeking a Night Porter to provide a warm welcome and ensure a safe, smooth night-time operation. This role includes checking in late arrivals, welcoming guests, and supporting front-of-house duties after hours.

You will work an overnight schedule (11pm–7am) at on-site locations, with a DBS check as part of the process. A strong focus on guest care, teamwork and maintaining professional standards is essential.

Qualifications

• Guest care experience or a passion for welcoming guests.
• Ability to work independently as a lone worker.
• Strong communication skills with guests and colleagues.
• Professionalism under pressure and attention to detail.

Responsibilities

• Be the first point of contact for late arrivals and walk-ins.
• Provide a warm, friendly welcome to guests.
• Carry out front-of-house cleaning and setup tasks as needed.
• Ensure guest and business safety and security during the night.
• Assist in emergency situations and evacuations if required.
• Handle telephone inquiries and guest complaints to ensure a positive stay.

Skills

Guest care

Lone worker

Team player

Verbal communication

Attention to detail

Professionalism

Job description

Mitchells & Butlers PLC in the United Kingdom is seeking a Night Porter to provide a warm welcome and ensure a safe, smooth night-time operation. This role includes checking in late arrivals, welcoming guests, and supporting front-of-house duties after hours.

You will work an overnight schedule (11pm–7am) at on-site locations, with a DBS check as part of the process. A strong focus on guest care, teamwork and maintaining professional standards is essential.