Overnight Front-of-House Porter - Guest Care & Safety

Mitchells & Butlers PLC; Exeter; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Pension

28 days paid holiday

High-street discounts

Free shares

Employee helpline

Team socials

Job summary

Mitchells & Butlers PLC in Exeter is seeking a Working Innkeeper's Collection Night Porter to provide overnight guest care and front-of-house support. You will check in late arrivals and walk-ins, warmly welcome guests, and help maintain safe, comfortable environments across the site.

This role involves independent night work, possible breakfast area duties, and ensuring safety and security. A DBS check is required in the recruitment process.

Qualifications

• Passionate about guest care.
• Comfortable working independently and lone working.
• A can-do attitude.
• Professionalism under pressure.
• Great eye for detail.
• Enjoys and wants to be an active member of a team.
• Excellent verbal communication.
• An understanding of what excellent guest service looks like.

Responsibilities

• Be the first point of contact when checking in late arrivals and walk-ins.
• Ensure a warm, friendly and genuine welcome to all guests.
• The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day.
• You’ll ensure guest and business safety and security is top priority at all times.
• In the event of a fire, evacuating all guests and team from the business safely and quickly.
• Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.

Skills

Guest care

Independent working

Can-do attitude

Professional under pressure

Attention to detail

Team player

Verbal communication

Guest service

Job description

Mitchells & Butlers PLC in Exeter is seeking a Working Innkeeper's Collection Night Porter to provide overnight guest care and front-of-house support. You will check in late arrivals and walk-ins, warmly welcome guests, and help maintain safe, comfortable environments across the site.

This role involves independent night work, possible breakfast area duties, and ensuring safety and security. A DBS check is required in the recruitment process.