Overnight Front Desk & Guest Services Specialist

Compass Group UK; Nottingham; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Healthcare

Wellbeing support

23 days’ annual leave + bank holidays

Life assurance

Meals on duty

Discounts and perks

Job summary

Compass Group UK is seeking a Night Receptionist at Eastwood Hall, Nottinghamshire. The role is full-time (40 hours per week) with a night shift pattern, weekends and holidays.

The hourly rate is £13.45, with a comprehensive benefits package including healthcare, wellbeing support, 23 days’ leave plus bank holidays, life assurance and meals on duty. You will welcome guests, handle check-ins/outs, balance accounts, conduct nightly audits and maintain security.

Qualifications

• Excellent verbal and written communication skills.
• Deliver outstanding customer service and guest experiences.
• Strong organisational skills and time management.
• Good IT skills, including PCs and Microsoft Office.
• Ability to work independently during night shifts.
• Excellent timekeeping and flexible with nights/weekends/holidays.

Responsibilities

• Create a warm, welcoming and professional first impression for guests.
• Manage check-ins/check-outs, room allocations and late requests.
• Operate the hotel’s reception systems with full training provided.
• Balance guest accounts, verify billing and process payments.
• Complete nightly audits and end-of-day procedures.
• Conduct regular security and safety checks for guests and staff.
• Answer calls and inquiries with accurate information on facilities and events.
• Maintain a clean, professional reception area and equipment.
• Record and sign off on night-shift checklists per SOPs.
• Report hazards and maintenance issues promptly to the Duty Manager.
• Collaborate with teams across departments and provide clear handovers.
• Promote hotel services to enhance guest experience and revenue.

Skills

Communication skills

Customer service

Organisational skills

IT skills

Time management

Night shift independence

Professional presentation

Tools

Opera Cloud

PDQ machines

Telephone switchboard

Job description

Compass Group UK is seeking a Night Receptionist at Eastwood Hall, Nottinghamshire. The role is full-time (40 hours per week) with a night shift pattern, weekends and holidays.

The hourly rate is £13.45, with a comprehensive benefits package including healthcare, wellbeing support, 23 days’ leave plus bank holidays, life assurance and meals on duty. You will welcome guests, handle check-ins/outs, balance accounts, conduct nightly audits and maintain security.