Night Receptionist

The Venues Collection; Nottingham; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Healthcare

23 days leave + bank holidays

Life assurance

Meals on duty

Wellbeing support

Birthday day off

Job summary

The Venues Collection is seeking a friendly Night Receptionist for Eastwood Hall in Nottinghamshire. This full-time role focuses on warm guest welcome, seamless night audits and secure overnight operations. Training on Opera Cloud and PDQ systems is provided to support high standards of service.

You will work 40 hours per week, including nights, weekends and public holidays, delivering exceptional guest experiences and maintaining a tidy, safe reception area throughout the night.

Qualifications

• Excellent verbal and written communication throughout guest interactions.
• Strong customer service focus with a friendly, professional manner.
• Good time management and organisational skills for busy night shifts.
• Solid IT skills and confidence with PCs and office equipment.
• Ability to work independently at night and in a team when needed.

Responsibilities

• Create a warm, welcoming first impression for guests and colleagues.
• Handle check-ins/outs, room allocations and late requests.
• Operate reception systems (Opera Cloud, PDQ) with training.
• Manage guest accounts, billing, and payments following procedures.
• Complete nightly audits and end-of-day procedures accurately.
• Perform security and safety checks to keep guests safe.
• Answer calls and guest enquiries professionally with accurate information.
• Maintain a clean, professional reception area and sign off tasks.

Skills

Communication skills

Customer service

Time management

IT skills

Night shifts

Tools

Opera Cloud

PDQ machines

Reception systems

Job description

Night Receptionist – Eastwood Hall, Nottinghamshire | Full-Time / Permanent

£13.45 per hour + excellent benefits, including healthcare, wellbeing support, 23 days’ annual leave plus bank holidays, life assurance, meals on duty, and more.

We’re looking for a friendly, reliable and professional Night Receptionist to join the team at Eastwood Hall, part of The Venues Collection. In this full-time, 40-hour-per-week role, you’ll deliver exceptional guest service throughout the night, ensuring a warm welcome, smooth check-ins and check-outs, and a safe, welcoming environment for all guests. If you’re passionate about hospitality, thrive working independently and enjoy creating memorable guest experiences, we’d love to hear from you.

Night Receptionist – The Role

As Night Receptionist, you’ll play an important role in ensuring guests enjoy a seamless and welcoming experience while maintaining the smooth and secure operation of the hotel overnight.

Your Key Responsibilities Will Include

• Create a warm, welcoming and professional first impression for all guests, visitors and colleagues.
• Deliver excellent customer service throughout the guest journey, including check-ins, check-outs, room allocations, room changes and late check-out requests.
• Operate the hotel’s reservation and reception systems, including Opera Cloud, PDQ machines and the telephone switchboard, with full training provided.
• Manage guest accounts, verify billing, process payments and follow the correct banking and charging procedures.
• Complete nightly audits, balance the daily shift and carry out all end-of-day procedures accurately.
• Conduct regular security and safety checks to help maintain a safe and secure environment for guests and colleagues.
• Answer incoming calls and guest enquiries professionally, providing accurate information about hotel facilities, services and events.
• Maintain the reception area to a clean, tidy and professional standard, ensuring all equipment is used and stored correctly.
• Complete night-shift checklists and ensure all relevant tasks are accurately recorded and signed off.
• Follow company policies, standard operating procedures, confidentiality requirements and guest data protection standards.
• Report accidents, maintenance issues and potential hazards promptly to the Duty Manager.
• Work collaboratively with colleagues across departments, providing clear handovers and supporting the wider hotel team.
• Promote hotel services and facilities, recognising opportunities to enhance the guest experience and maximise revenue.
• Attend all required training and undertake any other reasonable duties requested by the management team.

This role operates on a full-time, 40-hour-per-week shift pattern, including nights, weekends and public holidays.

What we’re looking for

Our Ideal Night Receptionist Will Have

• Excellent verbal and written communication skills, with a friendly and professional approach.
• A passion for delivering outstanding customer service and creating positive guest experiences.
• Strong organisational skills, with the ability to prioritise tasks and manage time effectively.
• Good IT skills, including confidence using PCs, Microsoft Office and general office equipment.
• The ability to remain calm under pressure and handle guest enquiries and requests professionally.
• A reliable, responsible approach and the confidence to work independently during night shifts.
• Excellent timekeeping and flexibility to work nights, weekends and public holidays.
• The ability to build positive working relationships and contribute to a supportive team environment.
• A professional attitude, with a commitment to maintaining high standards of presentation, safety and confidentiality.

Previous hotel reception or hospitality experience would be an advantage, but it’s not essential. Full training will be provided for the right candidate, including training on Opera Cloud.

What you’ll get in return

• Competitive pay and a comprehensive benefits package.
• 23 days’ annual leave plus bank holidays, an additional day off for your birthday, and a holiday purchase scheme.
• Healthcare and wellbeing: Aviva Digicare, including a free annual healthcare check, and Medicash healthcare benefits covering dental, optical and therapy treatments, including up to four dependent children.
• Mental health support: 24/7 Employee Assistance Programme.
• Family benefits: Enhanced maternity, paternity and adoption leave, additional leave following a return from maternity leave, and a day off for your baby’s first birthday.
• Perks and discounts: Access to Perks at Work, shopping and entertainment discounts, cinema ticket savings of up to 55%, and travel discounts with providers including TUI and Expedia.
• Health and fitness: 20% off Nuffield Health and 10% off PureGym memberships.
• Financial wellbeing: Pension scheme, life assurance, a financial wellbeing programme and preferred rates on salary finance products.
• Meals on duty included.
• Career development: Ongoing training, structured career pathways and paid professional subscriptions.
• Additional savings: Exclusive discounts, including offers through Vodafone.

Why Join Us?

Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality.

We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence.

We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive.

Together, we create unforgettable experiences – and shape the future of hospitality.

The Venues Collection is part of Compass Group UK&I and brings together a collection of distinctive event spaces with hotel-style accommodation and leisure facilities across the UK. From contemporary venues to historic settings, our spaces host everything from conferences and meetings to weddings, celebrations and leisure breaks.

At Eastwood Hall, you’ll have the opportunity to develop your hospitality career with an industry leader, supported by a team that invests in its people, celebrates individuality and recognises those who go above and beyond.

Job Reference: com/2610/94199002/52841800/SU #VenuesCollection

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive – because diversity is our strength!