Overnight Front Desk & Finance Auditor

Montcalm East, Autograph Collection; Greater London; On-site; GBP 21,000 - 28,000; Full time

Job summary

Montcalm East, Autograph Collection is seeking a Night Auditor to balance guest accounts, complete nightly reconciliations and provide a seamless overnight guest experience. You will prepare end-of-day reports, handle late check-ins and guest inquiries, and assist the Night Manager to maintain security and smooth operations.

The role requires strong numeracy, experience in Front Office, and proficiency with Opera PMS, along with fluent English. Overnight shifts, London-based property.

Qualifications

• Diploma or certificate in Hospitality, Accounting, or equivalent experience.
• Previous experience as Night Auditor or in Front Office operations.
• Strong numeracy and financial reconciliation skills.
• Proficiency in Opera PMS or similar hotel management systems.
• Fluent English required; additional languages are an advantage.

Responsibilities

• Complete nightly financial audits, balancing guest accounts and revenue.
• Prepare and deliver daily reports for Finance and Front Office management.
• Process late check-ins, early departures, and guest requests.
• Maintain accuracy in billing, postings, and cash handling.
• Serve as a professional and approachable point of contact overnight.
• Manage overnight enquiries, bookings and guest requests.
• Support Night Manager in ensuring operational standards are upheld.
• Handle guest complaints and issues efficiently, ensuring timely resolution to guest satisfaction.
• Answer and manage incoming calls, emails and reservations, ensuring all communication is handled professionally and efficiently.
• Accurately process payments and ensure the security of guest information.
• Monitor safety and security of the property during the shift.
• Conduct administrative tasks and system checks to support next-day readiness.
• Record and communicate guest feedback and incidents in daily log.
• Respond to emergency situations calmly, ensuring guest and staff safety.
• Maintain the reception and lobby area to a professional standard.
• Liaise with Housekeeping, Concierge, and other departments to ensure guest needs are met.
• Assist the Night Manager in any tasks required to ensure smooth operations.

Skills

Fluent English

Strong numeracy

Financial reconciliation

Education

Diploma or certificate in Hospitality, Accounting, or equivalent experience

Tools

Opera PMS

Job description

Montcalm East, Autograph Collection is seeking a Night Auditor to balance guest accounts, complete nightly reconciliations and provide a seamless overnight guest experience. You will prepare end-of-day reports, handle late check-ins and guest inquiries, and assist the Night Manager to maintain security and smooth operations.

The role requires strong numeracy, experience in Front Office, and proficiency with Opera PMS, along with fluent English. Overnight shifts, London-based property.