Overnight Front Desk Auditor & Finance

Montcalm East, Shoreditch London; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Montcalm Collection in London is seeking a Night Auditor to balance guest accounts, perform nightly financial reconciliations, and serve as the overnight contact for guests. You will balance revenue, prepare end-of-day reports, and assist with late check-ins and guest requests.

The role requires attention to detail, strong numeracy, and a professional, welcoming approach to guests during night hours. Experience in Front Office operations and Opera PMS is preferred.

Qualifications

• Fluent English required; additional languages are an advantage.
• Diploma or certificate in Hospitality or Accounting or equivalent experience.
• Previous experience as Night Auditor or in Front Office operations.
• Strong numeracy and financial reconciliation skills.
• Proficiency in Opera PMS or similar hotel management systems.

Responsibilities

• Complete nightly financial audits, balancing guest accounts and revenue.
• Prepare and deliver daily reports for Finance and Front Office management.
• Process late check-ins, early departures, and guest requests.
• Maintain accuracy in billing, postings and cash handling.
• Serve as a professional and approachable point of contact overnight.
• Manage overnight enquiries, bookings and guest requests.
• Support Night Manager in ensuring operational standards are upheld.
• Handle guest complaints and issues efficiently, ensuring timely resolution to guest satisfaction.
• Answer and manage incoming calls, emails and reservations, ensuring all communication is handled professionally and efficiently.
• Accurately process payments and ensure the security of guest information.
• Monitor safety and security of the property during the shift.
• Conduct administrative tasks and system checks to support next-day readiness.
• Record and communicate guest feedback and incidents in daily log.
• Respond to emergency situations calmly, ensuring guest and staff safety.
• Maintain the reception and lobby area to a professional standard.
• Liaise with Housekeeping, Concierge, and other departments to ensure guest needs are met.
• Assist the Night Manager in any tasks required to ensure smooth operations.

Skills

Fluent English

Strong numeracy

Education

Diploma or certificate in Hospitality or Accounting

Tools

Opera PMS

Hotel management systems

Job description

Montcalm Collection in London is seeking a Night Auditor to balance guest accounts, perform nightly financial reconciliations, and serve as the overnight contact for guests. You will balance revenue, prepare end-of-day reports, and assist with late check-ins and guest requests.

The role requires attention to detail, strong numeracy, and a professional, welcoming approach to guests during night hours. Experience in Front Office operations and Opera PMS is preferred.