Night Auditor: Overnight Front Desk & Finance Specialist

Montcalm Collection; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

Montcalm Collection in London is seeking a dedicated Night Auditor to combine overnight front desk responsibilities with daily financial reconciliations. You will ensure guest accounts balance accurately, prepare end-of-day reports, and act as the main overnight contact for guests.

The role requires attention to detail, strong numeracy, and a warm, professional approach. Proficiency in Opera PMS, fluency in English, and the ability to coordinate with teams across departments will help ensure a

Qualifications

• Diploma or certificate in Hospitality, Accounting, or equivalent experience.
• Previous experience as Night Auditor or in Front Office operations.
• Strong numeracy and financial reconciliation skills.
• Proficiency in Opera PMS or similar hotel management systems.
• Fluent English required; additional languages are an advantage.

Responsibilities

• Complete nightly financial audits, balancing guest accounts and revenue.
• Prepare and deliver daily reports for Finance and Front Office management.
• Process late check-ins, early departures, and guest requests.
• Maintain accuracy in billing, postings, and cash handling.
• Serve as a professional and approachable point of contact overnight.
• Manage overnight enquiries, bookings and guest requests.
• Support Night Manager in ensuring operational standards are upheld.
• Handle guest complaints and issues efficiently, ensuring timely resolution to guest satisfaction.
• Answer and manage incoming calls, emails and reservations, ensuring all communication is handled professionally and efficiently.
• Accurately process payments and ensure the security of guest information.
• Monitor safety and security of the property during the shift.
• Record and communicate guest feedback and incidents in daily log.
• Respond to emergency situations calmly, ensuring guest and staff safety.
• Maintain the reception and lobby area to a professional standard.
• Liaise with Housekeeping, Concierge, and other departments to ensure guest needs are met.
• Assist the Night Manager in any tasks required to ensure smooth operations.

Skills

Numeracy

Guest service

Cash handling

Fluent English

Education

Diploma or certificate in Hospitality/Accounting or equivalent

Tools

Opera PMS

Job description

Montcalm Collection in London is seeking a dedicated Night Auditor to combine overnight front desk responsibilities with daily financial reconciliations. You will ensure guest accounts balance accurately, prepare end-of-day reports, and act as the main overnight contact for guests.

The role requires attention to detail, strong numeracy, and a warm, professional approach. Proficiency in Opera PMS, fluency in English, and the ability to coordinate with teams across departments will help ensure a