Overnight Customer Service Advisor - 4 Nights/Week

Xplor; England; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Learning resources for skill growth

Collaborative team environment

Paid parental leave benefits

Mental health support access

Flexible work arrangements

Job summary

Xplor is seeking a dedicated Customer Service agent for its Global Operations Contact Centre based in the UK. You will be the first point of contact for fitness and wellbeing customers worldwide, handling calls, emails and chats to deliver exceptional service and build lasting relationships.

Night shifts are four nights per week, 10pm–9am, with a four-week rotation and built-in long weekends. Training is provided; cultural awareness for regional customers is valued, and you will work in a role

Qualifications

• Excellent communication skills across telephone, email and chat
• Active listening with patience and empathy
• Proficient ability to build positive relationships with customers
• Strong problem-solving and rational decision-making
• Attention to detail and accurate documentation of issues

Responsibilities

• Answer phone calls, emails and chats with a polite, prompt, high-first-time-resolution service
• Manage communications related to service contracts and account queries
• Resolve first-line queries about accounts, payments and contracts
• Escalate complex issues and report as needed
• Engage with customers regarding overdue balances following collection policies
• Record all activity in the administration system and keep systems updated

Skills

Communication

Active listening

Empathy

Problem solving

Attention to detail

Teamwork

Fast-paced

Job description

Xplor is seeking a dedicated Customer Service agent for its Global Operations Contact Centre based in the UK. You will be the first point of contact for fitness and wellbeing customers worldwide, handling calls, emails and chats to deliver exceptional service and build lasting relationships.

Night shifts are four nights per week, 10pm–9am, with a four-week rotation and built-in long weekends. Training is provided; cultural awareness for regional customers is valued, and you will work in a role