Remote Customer Service Advisor, Midnight UK Shift

Capital on Tap; Greater London; Remote; GBP 23,000 - 33,000; Full time

Benefits offered by this job

Private Healthcare including dental &…

Worldwide travel insurance

Anniversary Rewards

Pension Scheme - Salary sacrifice

Octopus EV Salary Sacrifice Scheme

28 days holiday + holidays

Learning & Wellbeing Budget

Enhanced Parental Leave

Cycle to Work Scheme

Season Ticket Loan

Therapy sessions

Dog friendly offices

Free drinks & snacks

Job summary

Capital on Tap is seeking a Customer Service Advisor for the Midnights Team in London. This full-time, on-site role offers strong career growth and a chance to support small business owners via phone, email, and live chat. You'll handle inquiries with care, maintain product knowledge, and contribute to continuous service improvements.

Based in the UK, the role operates on the Midnight shift schedule. Competitive salary and employee perks are provided, with a culture of rapid learning and

Qualifications

• Strong customer service experience, ideally within a call centre or financial services environment.
• Excellent verbal and written communication skills.
• Proven ability to handle a high volume of requests while maintaining accuracy and quality.

Responsibilities

• Providing friendly, professional support to customers via phone, email, and live chat
• Resolving issues efficiently while taking full ownership of each case from start to finish
• Listening carefully to understand concerns and delivering fair, practical solutions
• Keeping up to date with products and policies to ensure accurate guidance and information is provided
• Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements
• Recognising customers who may need additional support and ensuring they receive the help they need

Skills

Customer service experience

Verbal communication

Written communication

Problem solving

Empathy

Independence

Job description

Capital on Tap is seeking a Customer Service Advisor for the Midnights Team in London. This full-time, on-site role offers strong career growth and a chance to support small business owners via phone, email, and live chat. You'll handle inquiries with care, maintain product knowledge, and contribute to continuous service improvements.

Based in the UK, the role operates on the Midnight shift schedule. Competitive salary and employee perks are provided, with a culture of rapid learning and