Remote Night Customer Service Advisor (UK)

Capital on Tap; Greater London; Teletrabalho; GBP 27 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Healthcare including dental

Worldwide travel insurance

28 days holiday

Pension scheme

Cycle to Work

Annual learning budget

Dog-friendly offices

Resumo da oferta

Capital on Tap is seeking a Nights Customer Service Advisor in London to join our UK-based remote team. You’ll work 4 on, 4 off with 11-hour night shifts, 1800–0800 start/end times, and an initial 4-week remote training period followed by on-the-job training.

The role focuses on providing friendly, professional support via phone, email, and live chat, with opportunities to improve FAQs and processes. Salary starts at £29,500 with upcoming start dates in November.

Qualificações

• Strong customer service experience within a contact centre environment.
• Excellent verbal and written communication skills, with the ability to explain information clearly and professionally.
• Sound judgement and confidence when managing complex or sensitive customer enquiries.
• Proven ability to handle a high volume of requests while maintaining accuracy and quality.
• Proactive attitude, with a strong focus on resolving issues at the first point of contact.
• Empathetic and curious nature, with a genuine passion for helping people.

Responsabilidades

• Providing friendly, professional support to customers via phone, email, and live chat.
• Resolving issues efficiently while taking full ownership of each case from start to finish.
• Listening carefully to understand concerns and delivering fair, practical solutions.
• Keeping up to date with products and policies to ensure accurate guidance and information is provided.
• Proactively identifying ways to improve the customer experience, from enhancing FAQs to suggesting process improvements.
• Recognising customers who may need additional support and ensuring they receive the help they need.

Conhecimentos

Customer service experience

Excellent communication

Problem solving

High-volume handling

Empathetic and curious

Team collaboration

Descrição da oferta de emprego

Capital on Tap is seeking a Nights Customer Service Advisor in London to join our UK-based remote team. You’ll work 4 on, 4 off with 11-hour night shifts, 1800–0800 start/end times, and an initial 4-week remote training period followed by on-the-job training.

The role focuses on providing friendly, professional support via phone, email, and live chat, with opportunities to improve FAQs and processes. Salary starts at £29,500 with upcoming start dates in November.