Overnight Audit & Guest Services Lead

Hilton; East Midlands; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Go Hilton travel programme

Food & beverage discounts

Free meals on duty

28 days holiday incl. bank holidays

Employee Stock Purchase Programme (ES?

Pension scheme

Perks at Work discounts

Mental health resources

EAP

Job summary

Hilton East Midlands Airport is seeking a Night Manager to oversee overnight hotel operations and deliver memorable guest experiences. You will manage nightly audits, ensure accurate financial reporting, and support overnight guests with issue resolution while leading and coaching a team.

The role offers competitive pay (£29,355 per annum) and a comprehensive benefits package, including travel perks, dining discounts, and career development opportunities within a global hospitality leader.

Responsibilities

• Oversee nightly audits and reconciliation
• Drive financial reconciliation across departments
• Ensure payment integrity and resolve discrepancies
• Analyze and improve processes to enhance audit accuracy
• Support overnight operations and guest issue resolution
• Inspire and develop the team with coaching and a positive work environment

Job description

Hilton East Midlands Airport is seeking a Night Manager to oversee overnight hotel operations and deliver memorable guest experiences. You will manage nightly audits, ensure accurate financial reporting, and support overnight guests with issue resolution while leading and coaching a team.

The role offers competitive pay (£29,355 per annum) and a comprehensive benefits package, including travel perks, dining discounts, and career development opportunities within a global hospitality leader.