Outreach Workers

Trident group; Birmingham; On-site; GBP 25,000 - 31,000; Full time

Job summary

Trident Group in Birmingham is seeking a Lead Rough Sleepers Outreach Worker to join an award-winning outreach team. You will provide housing solutions, support, and pathways away from rough sleeping, working directly with individuals who are rough sleeping or at risk in Birmingham.

This dynamic role requires a proactive, compassionate approach, collaboration with statutory and voluntary partners, and a commitment to reducing homelessness. Interviews are scheduled for 16 and 17 November 2026.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team.
• Strong organisational and time-management abilities.
• Maintain confidentiality and professionalism at all times.
• Demonstrates leadership through positive behaviours and collaboration.
• Uses initiative to resolve challenges and optimize resources.

Responsibilities

• Conduct street outreach across Birmingham to identify and engage with people rough sleeping.
• Build positive, professional relationships with clients and partner agencies.
• Assess needs and support individuals to access housing, health, and support services.
• Maintain accurate, timely, and compliant records.
• Work flexibly across multiple locations and shift patterns.
• Support service delivery during SWEP and rough sleeper counts.
• Promote person-centred approaches for sustainable outcomes.

Skills

Communication

Team Working

Time Management

Integrity

Impact and Influence

Problem Solving

Job description

Location: On site / Birmingham, UK
job type: Permanent / Full-time
Sector and subsector: Community & Fan Engagement | Outreach
AnnualFixed salary:£ 28330.00

If you are passionate about supporting people experiencing homelessness and want to play a key role in helping individuals move away from rough sleeping and towards sustainable housing solutions, we'd love to hear from you.

Apply today and help make a lasting difference across Birmingham.

Interviews to take place on 16 and 17 November 2026

About the Role

We are seeking passionate and dedicated Lead Rough Sleepers Outreach Workers to join our award-winning outreach team. This is an opportunity to make a genuine difference to the lives of some of Birmingham's most vulnerable residents by providing housing solutions, support, and pathways away from rough sleeping.

You will work directly with individuals who are rough sleeping or at risk of rough sleeping across Birmingham, undertaking extensive outreach on foot and by vehicle in all weather conditions. The role requires a proactive and compassionate approach, working collaboratively with statutory and voluntary sector partners to achieve positive outcomes for clients.

This is a dynamic and rewarding role suited to someone who thrives in a fast-paced environment and is committed to reducing rough sleeping and homelessness.

Key Responsibilities

• Conduct street outreach across Birmingham to identify and engage with people rough sleeping.
• Build positive, professional relationships with clients and partner agencies.
• Assess needs and support individuals to access housing, health, and support services.
• Maintain accurate, timely, and compliant records.
• Work flexibly across multiple locations and shift patterns.
• Support service delivery during severe weather emergency provision (SWEP) and rough sleeper counts.
• Promote person-centred approaches that enable sustainable positive outcomes.

Shifts: Monday-Sunday, working on a Rota basis with flexibility required during Counts and SWEP:

• 6:00am - 2:00pm
• 6:00pm - 2:00am

Full UK driving licence is essential. Applicants must be willing to drive outreach vehicles.

About You

You will have a good understanding of the causes, challenges, and solutions associated with rough sleeping and homelessness. You will be passionate about supporting vulnerable people and motivated by the opportunity to create lasting change.

We are looking for someone who has:

• Experience working with single homeless people and individuals with varying support needs.
• Knowledge of housing and resettlement pathways that help reduce rough sleeping.
• The ability to work independently, using initiative and sound judgement.
• Experience working within a busy and demanding environment.
• Experience maintaining accurate and compliant records.
• Good working knowledge of Microsoft Office applications.
• A full UK driving licence and willingness to drive outreach vehicles.

Skills and Competencies

Communication

• Communicates effectively verbally, in writing, and through professional interpersonal interactions.
• Adapts communication style to meet the needs of different audiences.
• Builds trust and rapport with customers, colleagues, and stakeholders.

Team Working

• Understands that delivering excellent customer outcomes is a collective effort.
• Builds positive working relationships across teams and partner organisation's.
• Recognises and values the contribution of other departments and services.

Time Management

• Plans and prioritises workloads effectively.
• Manages multiple demands and competing priorities.
• Consistently follows through on commitments and deadlines.

Integrity

• Maintains confidentiality and professionalism at all times.
• Demonstrates honesty, accountability, and respect in all interactions

.

Impact and Influence

• Leads by example through positive behaviours and actions.
• Listens actively and seeks to understand different perspectives.
• Encourages engagement and collaboration.

Problem Solving

• Uses initiative to resolve challenges and identify practical solutions.
• Makes effective use of available resources to achieve outcomes.

Since 1962, Trident has a long and proud history as a unique provider in the West Midlands.

We deliver core general needs housing as well as specialist Care and Support service.

Our services range from access to affordable homes to specialist supported housing, homeless hostels and new-build shared ownership properties.

We help those who have additional care needs. That includes managing homelessness; working with people living with disabilities and mental health issues; and those subject to domestic abuse.

We have been providing support for more than 60 years. We now have one of the highest proportions of supported accommodation among social housing providers.

At Trident Group, you'll have the opportunity to make a real difference to both our colleagues and the communities we serve.

We are committed to equality, diversity and inclusion

We welcome applications from candidates of all backgrounds and are proud to be an inclusive employer. We are committed to creating a workplace where everyone feels valued, respected and able to be their authentic selves. Reasonable adjustments are available throughout the recruitment process and employment journey.

Applying

All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert.

All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK.

Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).

To help us review applications efficiently, we use an AI assistant to score CVs based on how closely they align with the role. Don't worry, though—every shortlisted profile is fully reviewed, and all final hiring decisions are made entirely by our friendly team of real people!