Outreach Recovery Worker

Forward Trust; Southend-on-Sea; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Flexible working

Training and development opportunities

Season Ticket Loan Scheme

Cycle to work scheme

Death in Service Payment

Critical Illness Insurance

Job summary

The Forward Trust is seeking an Outreach Recovery Worker in Southend-on-Sea to engage with rough sleepers and those with complex needs. The role requires compassionate, proactive outreach across locations and unsociable hours.

You will build trusting relationships, assist access to accommodation, healthcare, and mental health or substance misuse services, keep accurate records and contribute to multi-agency planning.

Qualifications

• Knowledge of at least one of: substance misuse, alcohol misuse or mental health.
• Understanding of safeguarding, supported housing and multi-agency working.
• Experience of working positively with statutory and voluntary agencies.
• Strong communication, administration, recording and reporting skills.

Responsibilities

• Provide assertive street outreach to engage with rough sleepers and those reluctant to engage.
• Build trusting relationships and help access accommodation, healthcare, and services.
• Maintain accurate records and contribute to multi-agency meetings and case planning.
• Work across locations including unsociable hours in challenging weather.

Skills

Substance misuse

Alcohol misuse

Mental health

Safeguarding

Multi-agency working

Stakeholder engagement

Relationship building

Communication skills

Administration

Reporting

Equality & anti-discriminatory

Flexible hours

Tools

Microsoft Office

Job description

Outreach Recovery Worker

Location: Southend on Sea

Salary: £26,000 - £28,000 per annum (DOE)

About The Role

We are looking for a compassionate, resilient and proactive Outreach Worker to engage with people who are rough sleeping or begging, including those who may be reluctant to engage with services or have multiple and complex needs.

You will provide assertive and flexible street outreach, building trusting relationships and supporting individuals to access accommodation, healthcare, mental health and substance misuse services. Working collaboratively with statutory and voluntary partners, you will help people identify their strengths, make positive and sustainable changes, and move towards safer and more settled lifestyles.

The role involves working across a range of locations and times, including some unsociable hours and in challenging weather conditions. You will maintain accurate records, contribute to multi-agency meetings and case planning, and ensure individuals receive coordinated support tailored to their needs.

About you

We are looking for someone who understands the challenges faced by people who are rough sleeping, begging or experiencing multiple and complex needs.

You will have:

• Knowledge of at least one of the following: substance misuse, alcohol misuse or mental health.
• An understanding of safeguarding, supported housing and multi-agency working.
• Experience of working positively with statutory and voluntary agencies.
• The ability to build relationships with people who may be reluctant to engage or display challenging behaviour.
• Good communication, administration, recording and reporting skills.
• A strength-based, person-centred approach, with the ability to maintain appropriate professional boundaries.
• Good IT skills, including Microsoft Office.
• The flexibility to work across different locations and undertake unsociable hours when required.
• A commitment to equality, inclusion and anti-discriminatory practice.
• Experience of facilitating multi-agency meetings would be desirable.

This role is subject to an enhanced DBS check.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits -

• Flexible working
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

Please note that we may close this vacancy early if we receive a high volume of suitable applications.