Senior Outreach Worker (Complex Needs)

Connection Support; Aylesbury; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

30 days annual leave

Sick pay (Occupational)

Health-related benefits

Eco travel incentives

Retail discounts and more

Ongoing learning and development

Supportive and inclusive environment

Job summary

Connection Support is recruiting a Senior Complex Needs Outreach Worker to join the Rough Sleeper Team in Buckinghamshire. The role focuses on helping people experiencing homelessness, poor mental health, and complex needs access housing, health services, and supportive interventions.

You will work proactively to engage reluctant individuals, develop tailored support plans, and coordinate with partner agencies to secure positive outcomes and independence.

Qualifications

• Experience supporting people with mental health needs and complex vulnerabilities.
• Ability to engage with individuals reluctant to access services.
• Experience completing holistic assessments, risk assessments and creating support plans.

Responsibilities

• Delivering assertive outreach to people sleeping rough or in emergency accommodation.
• Building trusting relationships with individuals who may be disengaged from services.
• Supporting people to access mental and physical health services.
• Completing holistic assessments, risk assessments, and tailored support plans.
• Coordinating with partner agencies to achieve positive outcomes.
• Verifying rough sleepers 2–3 times per week.

Skills

Mental health support

Engagement with vulnerable people

Assessments

Partnership working

IT skills

Verifications

Driving licence

Case management systems

Microsoft Office

Tools

Microsoft Office

Case management systems

Job description

We welcome applications from people of all backgrounds and are committed to increasing diversity, particularly encouraging candidates from underrepresented groups to apply.

If you’re not sure a role is right for you or feel there may be any perceived barriers to applying, please get in touch, we’d love to have a conversation with you.

Email: [e-mail]

Are you passionate about helping people improve their mental wellbeing and live independently?

Whether it’s due to homelessness or poor mental health, the number of people experiencing a crisis is on the rise. Connection Support believes in a future where people are free from crisis. But for the times when crises do happen, we’ll be there to help every step of the way.

Does this sound like something you want to be a part of?

We are currently recruiting a Senior Complex Needs Outreach Worker to join our Rough Sleeper Team in Buckinghamshire.

About The Service

Our service supports people experiencing homelessness, rough sleeping, and complex needs, with a particular focus on improving mental health, wellbeing and housing stability. Through assertive outreach, practical support, and partnership working, we help people access accommodation, treatment, and support services, empowering them to make positive and lasting changes in their lives.

The impact you will have

As a Senior Complex Needs Outreach Worker, you will support people experiencing homelessness, rough sleeping, and complex needs, helping them overcome barriers to housing, health, and recovery. Using a proactive and person-centred approach, you will engage with individuals who may be reluctant to access support, building trust and helping them take positive steps towards greater stability and independence.

Key responsibilities include:

• Delivering assertive outreach to people sleeping rough or in emergency accommodation.
• Building trusting relationships with individuals who may be disengaged from services.
• Supporting people to rapidly access and engage with mental and physical health services.
• Completing holistic assessments, risk assessments, and support plans tailored to individual needs.
• Working collaboratively with partner agencies to coordinate support and achieve positive outcomes.
• Verifying rough sleepers 2 - 3 times per week.

This is a rewarding opportunity to support some of the most vulnerable people in our communities. Through persistence, compassion, and a proactive approach, you will help people access the treatment and support they need, improve their wellbeing, sustain accommodation, and achieve lasting positive change.

Contract: Fixed term until 30th June 2027

Hours: Full time, 37.5 hours per week, Monday - Friday. 9am - 5pm or 6am - 2pm on verification mornings.

Location: Supporting clients across Buckinghamshire. Regular travel throughout the county is required, with office bases in Aylesbury and High Wycombe.

Salary: £28,541 - £30,367 per annum, dependent on experience.

Closing date: Monday 26th October

Introduction Call: Wednesday 28th October

As part of our recruitment process, we invite selected candidates to a short introductory call. We believe this helps candidates better understand the role, ask any questions and feel more prepared if invited to interview.

Interviews: Monday 2nd & Tuesday 3rd November

About You

We're looking for someone who is passionate about supporting people experiencing homelessness, poor mental health, and complex needs to achieve positive change. You will be resilient, proactive, and able to build trusting relationships with people who may be reluctant to engage with services, helping them take meaningful steps towards greater stability and independence.

You'll bring:

• Experience of supporting people with mental health needs and complex vulnerabilities, and proactively engaging individuals with treatment, healthcare, and specialist support services
• Experience of working with people who are homeless, sleeping rough, or facing multiple and complex disadvantages.
• The ability to build positive, professional relationships and motivate people to work towards their goals.
• Experience of completing assessments, support plans, risk assessments, and maintaining accurate records.
• Strong communication and partnership-working skills, with the confidence to work alongside a range of statutory and voluntary agencies.
• Good IT skills, including the use of Microsoft Office and case management systems.
• Willingness to support with verifications 2 - 3 times per week.

Whether your experience comes from professional or lived experience, you'll share our commitment to treating people with dignity, respect, and compassion. Most importantly, you'll believe in people's potential and be willing to go the extra mile to help them access the support they need and achieve lasting positive outcomes.

A full UK driving licence and access to a vehicle are essential, as the role involves travel across Buckinghamshire.

Please note: As part of the application process, you will be asked a number of questions relating to the essential requirements of the role. If you answer "No" to any of these questions, the recruitment system will automatically decline your application. If you believe this has happened in error, please contact us and we will be happy to review your application.

What We Offer In Return

We have been named one of the UK’s top 10 charities to work for by Best Companies and offer a generous benefits package, including:

• 30 days’ annual leave (pro rata for part time) plus bank holidays
• Occupational sick pay
• Health-related benefits
• Eco travel incentives
• Retail discounts and more
• Ongoing learning and development opportunities
• A supportive and inclusive working environment

If you require any adjustments or additional support at any stage of the recruitment process, please don’t hesitate to get in touch, we are happy to discuss your requirements.

Connection Support is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.