Outreach Support Worker

Ad Talent; Leeds; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Free onsite parking

Job summary

Simon on the Streets in Leeds is seeking an Outreach / Support Worker to deliver trauma-informed, person-centred support to people experiencing homelessness in Leeds. You will work across street outreach, community settings and accommodation, helping clients access housing, healthcare, benefits, and services, and provide emotional support to help rebuild trust and move towards stability.

The role requires collaboration with partners, meticulous record-keeping, and active client advocacy to

Qualifications

• Experience in homelessness, housing, addiction, or similar fields.
• Trauma-informed approaches.
• Managing complex caseloads.
• Safeguarding and record keeping.
• Multi‑agency working.

Responsibilities

• Engage individuals not accessing other services
• Carry out needs and risk assessments
• Develop and deliver support plans
• Provide advice, advocacy, and practical support
• Support people into new tenancies, at point of referral and beyond
• Support with budgeting, living independently and integration back into the community
• Maintain accurate case records
• Manage a varied caseload
• Work with external agencies and partners, both statutory and third sector
• Represent the organisation when required

Skills

Strong communication

Organisation

Proactive and Flexible

Working under pressure

Teamwork

Job description

Outreach / Support Worker
Leeds LS12
£27,000 - £29,000 per annum
Full-time (37 hours) | Permanent
Free onsite parking

About Us

At Simon on the Streets, our mission is simple: providing hope to those without a voice. We support people across Leeds who are experiencing homelessness, including those who are rough sleeping, sofa surfing, or living in temporary accommodation.

The Role

We are looking for a compassionate and committed Outreach / Support Worker for an exciting new project to deliver trauma-informed, person-centred support to individuals facing homelessness in Leeds.

You will work flexibly across street outreach, community settings, and within clients' accommodation or safe spaces. The role involves supporting people to access essential services such as housing, healthcare, substance misuse support, benefits, and domestic abuse services.

You will also provide emotional support and meaningful befriending, helping individuals rebuild trust, increase confidence, and move towards stability and independence.

Key Responsibilities

• Engage individuals not accessing other services
• Carry out needs and risk assessments
• Develop and deliver support plans
• Provide advice, advocacy, and practical support
• Support people into new tenancies, at point of referral and beyond
• Support with budgeting, living independently and integration back into the community
• Maintain accurate case records
• Manage a varied caseload
• Work with external agencies and partners, both statutory and third sector
• Represent the organisation when required

About You

You will be empathetic, resilient, and passionate about supporting vulnerable people.

Essential experience

• Working in homelessness, housing, addiction, or similar fields
• Trauma-informed approaches
• Managing complex caseloads
• Safeguarding and record keeping
• Multi‑agency working

Key skills

• Strong communication and organisation
• Ability to work under pressure
• Proactive and flexible approach
• Good judgement and initiative
• Team‑focused with a positive attitude

A full driving licence and access to a vehicle is desirable.

Benefits

• Pension scheme
• 25 days annual leave (rising to 28) plus bank holidays and birthday off
• £65 winter clothing allowance
• Access to counselling services

Safeguarding

We are committed to safeguarding and protecting the wellbeing and rights of those we support. All staff must work in line with safeguarding policies.

Apply today and help make a real difference in Leeds.

Other suitable experience includes Outreach Worker, Support Worker, Homelessness Support Worker, Housing Support Worker, Community Support Worker.