Outreach Support Worker

BRC Jobs; Usk; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Supportive working environment

Ongoing training and development

Impactful team work

Job summary

BRC Jobs is seeking an Outreach Support Worker in Monmouthshire to help homeless and socially excluded individuals gain access to housing, health and welfare services. You will engage with people in community settings, build trust and provide tailored advice, working closely with local agencies to ensure wraparound support.

The role requires resilience, empathy, and the ability to work independently or as part of a collaborative team in a dynamic environment with ongoing training opportunities.

Qualifications

• Experience in outreach or working with vulnerable adults.
• Strong communication and relationship-building skills with a non-judgmental approach.
• Ability to work independently and as part of a team.
• Full UK driving licence with access to a car.

Responsibilities

• Engage with vulnerable individuals to provide tailored housing, health, benefits, and wellbeing support.
• Build trust and connect people to vital services.
• Maintain accurate records and collaborate with local agencies.
• Work in non-traditional settings and contribute to wraparound support.

Skills

Outreach experience

Communication skills

Non-judgmental approach

Resilience and empathy

Teamwork and independence

Local housing knowledge

Driving licence

Job description

Outreach Support Worker

Location: Monmouthshire
Position Type: Full Time (Mon-Fri)

Are you passionate about making a real difference in the lives of vulnerable people? Do you thrive on building trusting relationships and empowering individuals to make positive changes? If so, we’d love to hear from you.

About the Role

As a Outreach Worker, you will be at the forefront of supporting individuals experiencing homelessness, rough sleeping, or social exclusion. You’ll engage directly with people in the community, often in non-traditional settings, to offer support, build trust, and connect them with vital services. Your role will focus on:

• Actively engaging with people who are vulnerable, isolated, or hard to reach.
• Providing tailored advice and support around housing, health, benefits, and wellbeing.
• Encouraging individuals to access appropriate services and take steps toward independence.
• Working in partnership with local agencies, charities, health providers, and housing services to ensure wraparound support.
• Maintaining accurate records and contributing to a team approach in delivering high-quality support.

What We’re Looking For

• Experience in outreach, support work, or working with vulnerable adults.
• Strong communication and relationship-building skills, with a non-judgmental approach.
• The resilience and empathy to support people facing complex challenges, including homelessness, mental health issues, substance misuse, and trauma.
• A flexible, proactive attitude with the ability to work independently and as part of a team.
• Knowledge of housing, safeguarding, and local support networks is desirable.
• A full UK driving licence (and access to a car) is essential.

Why Apply?

• A supportive and inclusive working environment.
• Ongoing training and professional development opportunities.
• The chance to be part of a passionate team making a tangible impact in people’s lives.