Outreach Support Worker

Peabody; Basildon; Hybrid; GBP 15,000 - 21,000; Part time

Benefits offered by this job

25 days holiday

Volunteer days

Flexible benefits

Pension up to 10%

Job summary

Peabody is seeking an Outreach Support Worker to cover Harlow and Epping in Essex, with base at Pitsea. The role is part time (16.5 hours per week, Monday to Friday) and hybrid/community-based, focusing on empowering vulnerable individuals to maintain tenancies and access welfare support.

You’ll visit customers at home, assist with tenancy sustainment, welfare benefits navigation, and liaise with external agencies. DBS check and driving licence required. Interviews at Pitsea.

Qualifications

• Experience in a supportive role (professional or voluntary).
• Experience with individuals facing mental health, health-related or employment challenges.
• Understanding housing support needs and welfare benefits.
• Ability to provide pre-tenancy advice and ongoing tenancy support.
• Clear communication and confident problem-solving.
• Holds a valid UK driving licence and access to a vehicle.
• Willing to undergo an Enhanced DBS check.

Responsibilities

• Visit customers in their homes to help sustain tenancies and build life skills.
• Assist with navigating welfare benefits, accessing services and building confidence.
• Liaise with external agencies to ensure timely support.
• Provide crisis intervention with empathy and professionalism.

Skills

Empathy

Communication

Problem solving

Driving licence

Job description

The following content displays a map of the jobs location - Covering Harlow and Epping in Essex with base office at Pitsea

Vacancy Reference peabodygroup/TP/19331/1433

Number of Positions:

1

Contract Type:

Permanent Full Time

Monday to Friday | 16.5 Hours Per Week | 9AM to 5PM | Hybrid / Community based

Working Hours:

16.5

Location:

Covering Harlow and Epping in Essex with base office at Pitsea

Closing Date:

18/10/2026

Vacancy Category:

Service Area:

C & S Commissioned Contracts

Directorate:

Care & Support, Inclusion & Communities

Our Vacancy

Outreach Support Worker – Covering Harlow and Epping

Part Time – 16.5 hours per week, Monday to Friday

Are you someone who’scompassionate, proactive, and loves helping others build confidence and independence? Do you enjoy being out and about, meeting people, and making a real difference in your community? If so, this could be the perfect role for you.

We’re looking for a part time OutreachSupport Worker to join us on a fixed term contract, to support vulnerable individuals across the Epping and Harlow area of Essex. You’ll be helping people overcome challenges related to mental health, physical health, and employment.

What your day might look like

• Start by visiting customers in their homes, helping them maintain their tenancies and build essential life skills.
• Support individuals with navigating welfare benefits, accessing services, and building confidence.
• Liaise with external agencies to ensure customers get the rightsupport at the right time.
• Provide crisis intervention when needed, always withempathy and professionalism.

What makes this role special

Please note, this isn’t a personal care worker role. This is a role where it’s about empowering people, not doing things for them. You’ll help customers build resilience, develop skills, and take control of their lives. You’ll be their cheerleader, guide and advocate.

You’ll be part of a passionate team that’scommitted to helping people flourish, and you’ll have the freedom to workindependently while making a real impact. A role where yoursupport creates independence.

Could it be you?

We’re looking for someone who:

• Has experience (professional or voluntary) in asupportive role
• Has worked with individuals facing mental health, health-related, or employment challenges
• Understands housingsupport needs and welfare benefits
• Can provide pre-tenancy advice and ongoing tenancysupport
• Communicates clearly and solves problems with confidence
• Holds a valid UK driving licence and has access to a vehicle
• Is happy to undergo an Enhanced DBS check

What you’ll get in return

• 25 days’ annual holiday (plus bank holidays)
• 2 paid volunteering days each year
• Flexible benefits scheme including healthcare, dental, tech, vouchers, and more
• Up to 10% pension contribution

Please read before applying:

Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.

The role is community based, so you will need to hold a valid UK driving licence and has access to a vehicle, to be able to travel around the community.

The role is part time - Hours and days to be discussed during the interview.

Interviews will be held in person at our Pitsea office on the 26th October.