Outreach & Resettlement Worker

St Mungo'S; Ealing; On-site; GBP 26,000 - 34,000; Full time

Job summary

St Mungo's in London is seeking an Outreach and Resettlement Worker to support rough sleepers and vulnerably housed individuals in Ealing. You will identify those in need, help them access accommodation, and equip them with tools to sustain tenancies and rebuild their lives.

You will collaborate with multi-agency and community services to create person-centred support plans. The role requires flexibility for early morning/late evening shifts, strong communication, and the ability to manage a

Qualifications

• Experience working with vulnerable people with complex needs is desirable.
• Proactive, empathetic and flexible approach to client support.
• Strong teamwork and communication skills.
• Ability to work independently and manage a caseload effectively.
• A full UK driving licence is essential for this role.

Responsibilities

• Conduct early morning and late evening street outreach shifts to identify and engage with rough sleepers.
• Deliver intensive casework to clients with complex needs including mental health, substance use, and immigration issues.
• Assess clients face-to-face in community settings to develop tailored support plans.
• Develop and implement resettlement plans to help clients exit homelessness urgently and sustainably.
• Provide short/medium-term tenancy support and refer clients to longer-term services to prevent tenancy breakdown.

Skills

Experience with vulnerable people

Empathy and flexibility

Teamwork and communication

Independent work and caseload

Job description

Are you interested in working for a charity that makes a real difference to the lives of vulnerable adults?

As an Outreach and Resettlement Worker, you will play a vital role in supporting rough sleepers and vulnerably housed individuals in Ealing. Working within the community, your focus will be on identifying those in need, supporting them into accommodation, and ensuring they have the tools and support to sustain their tenancies and rebuild their lives. You will be working with multi agencies and community services to achieve a person-centred support plan.

In this role you will;

• Conduct early morning and late evening street outreach shifts to identify and engage with rough sleepers. Flexible working arrangements may be considered to meet business requirements as and when needed.
• Deliver intensive casework to clients with complex needs including mental health, substance use, and immigration issues.
• Assess clients face-to-face in community settings to develop tailored support plans.
• Develop and implement resettlement plans to help clients exit homelessness urgently and sustainably.
• Provide short/medium-term tenancy support and refer clients to longer-term services to prevent tenancy breakdown.

About you

As the successful candidate, you will have;

• Experience working with vulnerable people with complex needs is desirable.
• A proactive, empathetic, and flexible approach to client support.
• Strong teamwork and communication skills.
• Ability to work independently and manage a caseload effectively.
• A full UK or equivalent driving licence is essential for this role.

Staff may claim a 20% pay premium for hours worked between 8pm and 8am, Monday to Friday.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

Closing date: 10am on 17 September 2026

Interview and assessments on: TBC

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Outreach & Resettlement Worker London, UK