Assessment & Reconnection Workers

St Mungo'S; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

St Mungo's in Willesden, London, is seeking an Assessment & Reconnection Worker to provide personalised case management for people who are new to or at risk of rough sleeping. You will translate assessments into practical action plans with active client involvement.

You will build trusted relationships to support clients through their recovery, develop knowledge of welfare, housing legislation, and contribute to a rapid response service that aims to prevent rough sleeping, operating on a 24/7

Responsibilities

• Provide a personalised case management service to clients, turning assessment recommendations into practical action plans which fully involve the client.
• Be part of a busy team environment working closely with people new to, or at risk of rough sleeping.
• Build and maintain effective relationships to support clients throughout their recovery.
• Develop a knowledge of relevant legislation such as welfare benefit and housing legislation.
• Work on the weekly 24/7 rota including weekends and bank holidays, in Mixed Shift roles.

Job description

Do you want to work in a role where no day is the same and make a real difference to the lives of people experiencing homelessness in London?

The St Mungo’s Pan London Rough Sleeping Team (No Second Night Out) provide a rapid response service, intervening to ensure no one needs to sleep rough, our work is ongoing.

As an Assessment and Reconnection Worker, you will:

Be part of a busy team environment working closely with people new to, or at risk of rough sleeping.

Provide a personalised case management service to clients, turning assessment recommendations into practical action plans which fully involve the client.

Build and maintain effective relationships to support clients throughout their recovery.

Develop a knowledge of relevant legislation such as welfare benefit and housing legislation.

Work on the weekly 24/7 rota including weekends and bank holidays, in Mixed Shift roles (Including - early and late day shifts and night shifts).

About you

We are always on the lookout for enthusiastic people to join us. If you have a genuine desire to support people to transform their lives then this could be the role for you, you don’t need to have direct experience to succeed in these roles, but should demonstrate the below:

If you have good interpersonal and listening skills, patience and resilience and the ability to adapt to new situations we will provide you with the rest through our training and development programs where you will develop the skills to provide high-quality person-centred support to clients.

Good organisation and prioritisation skills, with the ability to manage a varied workload including admin tasks, record keeping and client work.

If you have a good understanding of the complex issues faced by homeless people, the ability to manage complex behaviours and work with people who are facing a difficult personal or emotional situation, we encourage you to apply!

NSNO is the largest assessment service commissioned in the UK for people experiencing rough sleeping. St Mungo’s have been delivering this innovate service since 2011, the team continue to use their expert knowledge, learning and proven success as part of the Pan London Rough Sleeping Service to provide a rapid response, and intervention to ensure no one needs to sleep rough. If you want to play a part in the positive impact of this integral service, find out more here NSNO .

St Mungo's are committed to creating a diverse and inclusive workplace.

We strongly encourage applications from all under-represented groups.

Closing date: 10 am on 29th September 2026

Interview and assessments on: 8th - 12th October 2026

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Assessment & Reconnection Workers • Willesden, UK