Outreach Recovery Coordinator

Change Grow Live; England; On-site; GBP 29,000 - 33,000; Full time

Benefits offered by this job

Wellness Hour

Wellness Hub

Pension scheme

Annual leave 25 days + bank holidays

Job summary

Change Grow Live (CGL) is seeking a Recovery Coordinator for Rough Sleeping in West Sussex to engage people experiencing homelessness and support access to treatment and recovery services.

You will conduct assessments, develop recovery plans, and coordinate care with housing, health and criminal justice partners, while maintaining accurate records and safeguarding processes.

Qualifications

• Experience with people affected by substance use and harm reduction approaches.
• Experience supporting people with complex needs including homelessness.
• Excellent communication and engagement skills.
• Ability to work independently and manage a caseload.
• Experience with safeguarding and multi‑agency working.

Responsibilities

• Engage people experiencing rough sleeping through outreach and joint work with homelessness services.
• Build trusting relationships to support engagement in treatment and recovery.
• Deliver harm reduction and overdose prevention interventions.
• Complete assessments, recovery plans and risk assessments.
• Coordinate care with housing, health and community partners.
• Support people through key transitions and maintain accurate records.

Skills

Outreach experience

Communication skills

Multi-agency work

Safeguarding

Caseload management

IT skills

Tools

Microsoft Office

Job description

Overview

Change Grow Live (CGL) is a national charity committed to helping people make positive changes in their lives. Guided by our values of Be Open, Be Compassionate and Be Bold, we work alongside individuals to find the right treatment, care and support to achieve lasting recovery and wellbeing.

We are looking for passionate and proactive Recovery Coordinators - Rough Sleeping to join a dedicated multi-disciplinary outreach team working across West Sussex (Drug & Alcohol Response Team DART).

This exciting role focuses on engaging people who are experiencing rough sleeping, or who are at risk of rough sleeping, and supporting them to access drug and alcohol treatment, harm reduction interventions and wider recovery support.

This is a rewarding and varied role for someone who is resilient, compassionate and motivated to improve outcomes for people facing multiple disadvantage. Working flexibly across community and street-based settings, you will build trusting relationships, reduce barriers to treatment and provide assertive outreach to individuals who we might usually struggle to engage with traditional services.

You will manage a caseload of service users, completing assessments, recovery planning, risk management and referrals, while working closely with homelessness services, housing providers, health services, criminal justice partners and other community organisations. You will play a key role in supporting continuity of care during accommodation moves, hospital admissions and discharges, or transitions from custody.

The team works across the whole county. You will be based from one of our hubs in Worthing, Chichester, Bognor Regis or Crawley, covering a designated geographical area while supporting colleagues across the wider service when required.

You should be comfortable working outdoors in different weather conditions, travelling and adapting your approach to meet people where they are.

No two days are the same. We're looking for someone who is curious, adaptable and a skilled communicator, with a commitment to person-centred, trauma-informed practice. Alongside direct work with service users, you'll maintain accurate records, contribute to safeguarding and risk management processes and support service development through partnership working and shared learning.

Where: West Sussex

Hours: 37.5 per week, full-time.

Contract Type: Permanent

About the Role

In this role, you will:

• Engage people experiencing rough sleeping through planned outreach and joint working with homelessness services.
• Build trusting, strengths-based relationships that support sustained engagement in treatment and recovery.
• Deliver harm reduction and overdose prevention interventions, including naloxone provision and safer-use advice.
• Complete assessments, recovery plans and risk assessments, supporting individuals to achieve their goals.
• Facilitate rapid access to treatment, prescribing services, healthcare and wider support.
• Work collaboratively with housing, health, criminal justice and community partners to coordinate care.
• Support people through key transitions, including accommodation moves, hospital discharge and release from custody.
• Maintain accurate records and contribute to safeguarding, information sharing and multi-agency risk management.

What We Are Looking For

Essential

• Experience of working with people affected by substance use and an understanding of evidence‑based treatment, harm reduction and recovery approaches.
• Experience of supporting people with multiple and complex needs, including homelessness, rough sleeping or social exclusion.
• Excellent communication, engagement and relationship‑building skills.
• Ability to build rapport with individuals who may be reluctant to engage with services.
• Confidence working independently, managing a caseload and prioritising competing demands.
• Experience of partnership and multi‑agency working.
• Understanding of safeguarding, risk management and professional boundaries.Good IT skills, including the ability to accurately maintain records and use Microsoft Office applications.
• Ability to work flexibly across community settings, including occasional early mornings, evenings or weekends when required.

Desirable

• Experience of outreach or street‑based working.
• Knowledge of local homelessness, housing and support services.
• Experience of supporting people through hospital discharge, prison release or accommodation transitions.
• Knowledge of West Sussex local services and geography.
• Driving licence and access to a vehicle.

What We Offer

• Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health.
• We’re committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles.
• Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources.
• Start with 25 days of annual leave plus bank holidays(pro rata), increasing to the maximum 30 days over five years of service.
• Join a supportive, values‑led team where you’ll feel encouraged and valued from your very first day.
• Where possible, we’re open to discussing working patterns that help you maintain a healthy work–life balance.
• Enjoy discounts on shopping, cinema trips, holidays and more, along with our Refer a Friend scheme.

Join Us

If you are passionate about reducing harm, tackling health inequalities and helping people take positive steps towards recovery, we would love to hear from you.

Please read the attached Job Description and Rough Sleeping Outreach Addendum for full details of the role and person specification.

If you have any questions about this opportunity or would like to speak to someone, please contact us: [e-mail]

A note about using AI in your application

AI can be areally helpfultool when putting together your application, and we're happy for you to use it. However,what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential.We look forward to learning more about you.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time‑limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here:Skilled Worker visa: Overview - GOV.UK

Full‑time hours at Change Grow Live are 37.5 hours per week. For part‑time roles, the salary and payments will be pro rata based on contracted hours.

Salary Range (pro rata if part time)

CGL points 23 to 28 (£28,557.79 - £32,802.41)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Interview Date

26/10/2026

Closing Date

18/10/2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Sue Thorpe | [e-mail]

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.