Outreach Practitioner (West Midlands)

Recovery Focus; West Oxfordshire; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme with employer contrib.

Life assurance (3× salary)

Enhanced sick pay

Birthday leave

Professional fee reimbursement

24/7 online GP access

discounts via Blue Light Card

Free will writing service

Job summary

Waythrough in the West Midlands is seeking an Outreach Practitioner for the Gambling Prevention Team to deliver outreach, assessments and person-centred interventions for adults, children and young people affected by gambling-related harm.

You will work with partners across community settings, offering compassionate support, maintaining case records, and traveling across the service area. A full driving licence and willingness to travel are desirable.

Qualifications

• Experience in gambling support, substance misuse, homelessness, mental health or other health and social care settings.
• Good understanding of gambling-related harm and safeguarding.
• Experience engaging with diverse backgrounds and working with partner agencies.
• Strong communication, organisational and IT skills, including maintaining accurate case records.
• Flexible approach with willingness to travel across the service area; driving licence desirable.

Responsibilities

• Deliver outreach, assessments and personalised interventions for individuals affected by gambling-related harm across community and partner settings.
• Engage with individuals and communities to build trusted relationships encouraging ongoing engagement with support services.
• Work with health professionals, local authorities and voluntary organisations to provide coordinated, holistic support.
• Promote awareness of gambling-related harm through outreach activities, partnership work and community engagement.
• Provide training to professionals and deliver workshops.
• Maintain accurate case records, manage risk, and uphold safeguarding and confidentiality.

Skills

Gambling support

Safeguarding

Partnership working

Communication

IT skills

Driving licence desirable

Job description

Outreach Practitioner (Gambling Prevention Team)

Location: West Midlands/West Mercia

Working Hours: 37 hours (full-time)

Contract Type: Permanent

Salary: £25,878 - £29,942

Please note: We work across both the West Midlands and West Mercia regions. While many people associate the West Midlands with Birmingham, Coventry, Sandwell, Walsall, Dudley, Solihull and Wolverhampton, this role also covers:

• Herefordshire & Worcestershire

• Stoke-on-Trent & Staffordshire

• Telford & Shropshire

• Warwickshire

Regular travel across these areas will be required as part of the role.

Make a real difference in your community.

Are you passionate about supporting people affected by gambling-related harm and engaging those who may find it difficult to access support?

We help people and communities overcome the harm caused by alcohol, drugs and gambling. We are looking for multiple Outreach Practitioners to join our Gambling Prevention Team, helping people access the right support at the right time.

This is an exciting opportunity to work directly within communities, building relationships with individuals, families and partner organisations to improve access to gambling support services and empower people to make positive, lasting changes.

About the Role

As an Outreach Practitioner, you will work across a range of community settings, delivering outreach, assessments and person-centred interventions to adults, children and young people who are experiencing gambling-related harm, as well as those affected by someone else's gambling.

You’ll engage with people who may be vulnerable, socially excluded or reluctant to access traditional services, providing compassionate, non-judgemental support and helping them navigate a pathway towards recovery. Working alongside a wide range of statutory and voluntary partners, you’ll play a vital role in raising awareness of gambling-related harm and ensuring support reaches those who need it most.

What You’ll Do

• Deliver outreach, assessments and personalised interventions for individuals affected by gambling-related harm across community and partner settings.
• Engage with individuals and communities building trusted relationships that encourage sustained engagement with support services and aid in overcoming the stigma often associated to gambling.
• Work collaboratively with health professionals, local authorities and voluntary organisations to provide coordinated, holistic support.
• Promote awareness of gambling-related harm through outreach activities, partnership working and community engagement.
• Provide training to professionals, and deliver workshops.
• Maintain accurate case records, manage risk effectively and ensure safeguarding, confidentiality and professional standards are upheld at all times.

To Succeed in This Role, You’ll Need:

• Experience working within gambling support, substance misuse, homelessness, mental health or another health and social care setting.
• A good understanding of gambling-related harm, safeguarding and person-centred approaches to support.
• Experience engaging with individuals from diverse backgrounds and working effectively with partner agencies.
• Strong communication, organisational and IT skills, including experience maintaining accurate case records.
• A flexible approach with a willingness to travel across the service area. A full driving licence and access to a vehicle is desirable.

We're looking for someone who is approachable, proactive and committed to improving outcomes for people affected by gambling-related harm.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we've created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it's a chance to build meaningful relationships and create lasting change.

What We Offer

• 27 days' annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days' annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date

2026-09-25