Volunteer & Participation Coordinator

Waythrough; West of England; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

27 days leave

Pension scheme

Life assurance

Birthday leave

Cycle to Work

Employee Support

Discounts

Will writing service

Job summary

Waythrough is seeking a Volunteer and Participation Coordinator to lead volunteering, peer support and co-production activities within the Gambling Prevention Service in the West Midlands. You will recruit, train and empower volunteers and lived-experience voices to shape and improve services.

You will embed participation across the service, ensuring volunteers feel valued and supported to have a real impact in their communities.

Qualifications

• Experience coordinating volunteers, peer support programmes or participation initiatives in health, social care or voluntary sector.
• Understanding of gambling-related harm, recovery, co-production and lived experience value.
• Excellent communication, relationship-building and facilitation skills.
• Strong organisational and IT skills; ability to maintain accurate records and produce reports.
• Proactive, flexible; able to travel across the service area and inspire others.

Responsibilities

• Recruit, train, supervise and support volunteers and peer supporters, ensuring they have skills and ongoing support.
• Develop participation, co-production and lived experience initiatives that influence services.
• Collaborate with managers and partner organisations to create meaningful volunteering opportunities.
• Deliver volunteer training, maintain records and produce monitoring reports.
• Promote empowerment, equality and inclusion, centring voices of lived experience.

Skills

Volunteer coordination

Gambling harm awareness

Communication & facilitation

Relationship building

IT & record-keeping

Job description

Volunteer and Participation Coordinator (Gambling Prevention Team)

Location: West Midlands

Working Hours: 37 hours (full‑time)

Contract Type: Permanent

Salary: £25,878 - £29,942

Make a real difference in your community.

Are you passionate about involving people with lived experience to shape and improve services? Do you believe that volunteering, peer support and co‑production can transform lives?

At Aquarius, we help people and communities overcome the harm caused by alcohol, drugs and gambling. We’re looking for a motivated and enthusiastic Volunteer & Participation Coordinator to join our Gambling Prevention Team, leading the development of volunteer, peer support and participation opportunities across our services.

This is an exciting opportunity to champion the voices of people with lived experience, helping to create inclusive, recovery‑focused services that are shaped by the people who use them.

About the Role

As Volunteer and participation Coordinator, you will lead on the development and coordination of volunteering, peer support and co‑production activities across the Gambling Prevention Service. Working closely with Service Managers, Team Leaders, practitioners and partner organisations, you’ll recruit, train and support volunteers, while creating meaningful opportunities for people with lived experience to influence and improve the services we deliver.

You’ll play a key role in embedding participation across the service, ensuring volunteers and peer supporters feel valued, supported and empowered to make a positive difference in their communities.

What You’ll Do

• Recruit, train, supervise and support volunteers and peer supporters, ensuring they have the skills, confidence and ongoing support to succeed.
• Develop and coordinate participation, co‑production and lived experience initiatives that influence and improve Gambling Prevention services.
• Work collaboratively with managers, practitioners and partner organisations to create meaningful volunteering opportunities and promote inclusive participation.
• Deliver volunteer training, maintain accurate records and produce reports to support service monitoring, evaluation and continuous improvement.
• Promote a culture of empowerment, equality and inclusion, ensuring the voices of people with lived experience are at the heart of service development.

To Succeed in This Role, You’ll Need:

• Experience coordinating volunteers, peer support programmes or participation initiatives within health, social care or the voluntary sector.
• An understanding of gambling‑related harm, recovery, co‑production and the value of lived experience in shaping services.
• Excellent communication, relationship‑building and facilitation skills, with the ability to engage people from a wide range of backgrounds.
• Strong organisational and IT skills, with experience maintaining accurate records and producing reports.
• A proactive, flexible approach, with the confidence to work independently, travel across the service area and inspire others to get involved.

This vacancy is being recruited on a rolling basis.

We will review applications and invite suitable candidates to interview as applications are received.

We reserve the right to close the vacancy at any time once a suitable candidate has been identified.

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band.

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.

Every year, we support around 125,000 people through nearly 200 services - and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job - it’s a chance to build meaningful relationships and create lasting change.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family‑friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer.

We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date

2026-11-12