Volunteer & Participation Coordinator

Recovery Focus; West Midlands; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

27 days annual leave

Pension scheme 4.5% employer contrib

Life assurance

Birthday leave

Professional fee reimbursement

Cycle to Work

Blue Light/Card discounts

Job summary

Waythrough is seeking a Volunteer and Participation Coordinator for the Gambling Prevention Service in the West Midlands. You will lead volunteering and co-production efforts, recruiting and supporting volunteers while ensuring lived experience informs service development.

You will work with managers and partners to create meaningful opportunities, deliver training, and maintain records for monitoring and improvement, with a strong inclusion focus.

Qualifications

• Experience coordinating volunteers, peer support programmes or participation initiatives in health, social care or the voluntary sector.
• Understanding of gambling-related harm, recovery, co-production and lived experience in shaping services.
• Excellent communication, relationship-building and facilitation skills with diverse groups.
• Strong organisational and IT skills, with ability to maintain records and produce reports.

Responsibilities

• Recruit, train, supervise and support volunteers and peer supporters with skills and confidence to succeed.
• Develop and coordinate participation and lived experience initiatives to influence services.
• Collaborate with managers, practitioners and partners to create meaningful volunteering opportunities and inclusive participation.
• Deliver volunteer training, maintain records and produce reports to support monitoring and improvement.
• Promote empowerment, equality and inclusion with lived experience voices at the centre of service development.

Skills

Volunteer coordination

Peer support

Participation initiatives

Communication skills

Record keeping

Tools

IT skills

Job description

Volunteer and Participation Coordinator (Gambling Prevention Team)

Location: West Midlands Working Hours: 37 hours (full-time) Contract Type: Permanent Salary: £25,878 - £29,942

About the Role

As Volunteer and participation Coordinator, you will lead on the development and coordination of volunteering, peer support and co-production activities across the Gambling Prevention Service. Working closely with Service Managers, Team Leaders, practitioners and partner organisations, you'll recruit, train and support volunteers, while creating meaningful opportunities for people with lived experience to influence and improve the services we deliver. You'll play a key role in embedding participation across the service, ensuring volunteers and peer supporters feel valued, supported and empowered to make a positive difference in their communities.

What You’ll Do

• Recruit, train, supervise and support volunteers and peer supporters, ensuring they have the skills, confidence and ongoing support to succeed.
• Develop and coordinate participation, co-production and lived experience initiatives that influence and improve Gambling Prevention services.
• Work collaboratively with managers, practitioners and partner organisations to create meaningful volunteering opportunities and promote inclusive participation.
• Deliver volunteer training, maintain accurate records and produce reports to support service monitoring, evaluation and continuous improvement.
• Promote a culture of empowerment, equality and inclusion, ensuring the voices of people with lived experience are at the heart of service development.

To Succeed in This Role

• Experience coordinating volunteers, peer support programmes or participation initiatives within health, social care or the voluntary sector.
• An understanding of gambling-related harm, recovery, co-production and the value of lived experience in shaping services.
• Excellent communication, relationship-building and facilitation skills, with the ability to engage people from a wide range of backgrounds.
• Strong organisational and IT skills, with experience maintaining accurate records and producing reports.
• A proactive, flexible approach, with the confidence to work independently, travel across the service area and inspire others to get involved.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year
• Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer.

We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date: 2026-11-12

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship.

In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough.

Our vision is to break down the barriers that stop people getting the support they need to live a life they value.

We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.

We have 260 services around England – and nearly 3,500 amazing staff and volunteers who run them.

Every year our services support around 130,000 people.