Outpatient Appointment Coordinator — Flexible Hours

East Suffolk and North Essex NHS Foundation Trust; Ipswich, Colchester; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Flexible working options

27 days annual leave (pro rata)

NHS discounts

Job summary

East Suffolk and North Essex NHS Foundation Trust is seeking an Outpatient Support Services Administrator based in Ipswich. The role combines appointment centre duties with cross-cover at Outpatients Reception areas, offering variety and opportunities to develop broad administrative and patient-facing skills.

You will support patients from first contact through to arriving for appointments, using NHS IT systems and team guidance to ensure efficient scheduling, accurate records, and responsive

Qualifications

• Experience in administrative roles within a healthcare setting is desirable.
• Strong organisational and communication skills required.
• Ability to manage a busy reception and appointment flow.

Responsibilities

• Contact patients by telephone to arrange appointments using workqueues.
• Record cancellations/changes/rebooked appointments across Trust systems.
• Review cancelled/suspended/deferred patients with Team Leaders.
• Utilise Trust protocols to optimise clinical capacity and patient flow.
• Register patients and check/update personal details on IT systems.
• Validate workqueues in line with Trust policies.
• Answer telephone enquiries and handle routine questions, escalating complex queries.

Skills

Telephone handling

Appointment scheduling

Data entry

Customer service

Tools

NHS IT systems

Job description

East Suffolk and North Essex NHS Foundation Trust is seeking an Outpatient Support Services Administrator based in Ipswich. The role combines appointment centre duties with cross-cover at Outpatients Reception areas, offering variety and opportunities to develop broad administrative and patient-facing skills.

You will support patients from first contact through to arriving for appointments, using NHS IT systems and team guidance to ensure efficient scheduling, accurate records, and responsive