Support Medical Secretary

Cwm Taf Morgannwg University Health Board; Coity; On-site; GBP 27,000 - 28,000; Full time

Job summary

Cwm Taf Morgannwg University Health Board is seeking an enthusiastic Support Medical Secretary to support the Specialty Medicine Directorate at Princess of Wales Hospital, Bridgend. The role involves secretarial duties, audio typing, and liaison with staff, patients and external partners.

Welsh language skills are desirable and training is available. Two posts are available, one for Cardiology and one for Diabetes and Endocrinology.

Qualifications

• RSA/OCR Level III or equivalent level of knowledge, skills and experience.
• Good standard of education.
• Knowledge of medical terminology.
• Medical Secretary qualification (AMSPAR, ECDL).

Responsibilities

• The main duties include audio typing of medical correspondence, mail and filing duties, managing patient pathways and liaising with staff, patients, relatives/carers and external partners.
• Excellent telephone manner and understanding of Referral to Treatment guidelines is required.

Skills

Excellent keyboard

Audio typing

Communication skills

Telephone skills

Education

RSA/OCR Level III or equivalent knowledge

Good standard of education

Knowledge of medical terminology

Medical Secretary qualification (AMSPAR, ECDL)

Job description

Main area Specialty Medicine Grade Band 3 Contract 12 months (fixed term/secondment for 12 months due to service needs) Hours Full time - 37.5 hours per week Job ref 110-AC218-0926-A

Site Princess of Wales Hospital Town Bridgend Salary £26,813 - £27,890 per annum Salary period Yearly Closing 05/11/2026 23:59

Thank you for your interest in joining Cwm Taf Morgannwg (CTM) University Health Board.

Located in the heart of South Wales, we’re central to Cardiff, Newport, and Swansea. Deeply rooted in our community, as an NHS organisation we are dedicated to providing compassionate patient care and building healthier communities together.

At CTM, you’ll be part of a supportive, inclusive team from diverse nations, cultures, and backgrounds. Every role counts, every person matters, and together, we’re creating a space where everyone can thrive.

Discover more about working with us here:

The Specialty Medicine Directorate are looking to appoint an enthusiastic and suitably qualified Support Medical Secretary to support the directorate based at the Princess of Wales Hospital.

The post holder will be required to work within a team using their own initiative and demonstrate excellent communication and organisational skills.

There are two positions available supporting Cardiology or Diabetes and Endocrinology.

This post is a fixed term/secondment for 12 months to meet the needs of the service. If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

Main duties of the job

The main purpose of this role will be to provide secretarial duties such as audio typing of medical correspondence, mail and filing duties, managing patient pathways and liaising with staff, patients, relatives/carers and external partners.

A good understanding of the principles of Referral to Treatment guidelines is also required and an empathetic approach to customer care, therefore an excellent telephone manner will need to be demonstrated.

This post is advertised as Welsh Desirable. Whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means being able to use Welsh in routine workplace situations, such as greeting customers, answering calls, responding to routine enquiries, providing information, arranging appointments and taking messages. Have a look at our ‘Croeso Candidate’ booklet below for more information. If you have these Welsh language skills, please apply.

Working for our organisation

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

• CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Person specification

Qualifications

• RSA/OCR Level III or equivalent level of knowledge, skills and experience.
• Good standard of education.
• Knowledge of medical terminology.
• Medical Secretary qualification eg. AMSPAR, ECDL.

Experience

• Previous experience in a secretarial role within a health setting.
• Experience of working in a busy office environment.
• Ability to prioritise and manage own workload.
• Previous NHS experience
• Knowledge of NHS/Health Board applications, i.e. WPAS

Aptitude and Abilities

• Excellent keyboard and audio typing skills
• Excellent communication and telephone skills.
• Excellent organisational and time management skills.
• Confidentiality and diplomacy.
• Welsh language speaking/listening skills at Level 3 or above
• Ability to work on own initiative and as part of a team.

Equality and Diversity: We welcome applications from all protected groups under the Equality Act 2010. This includes, but is not limited to, age, sex, sexual orientation, gender identity/reassignment, race/nationality, religion/belief, disability, pregnancy and maternity, and marriage and civil partnership, as well as those from the Armed Forces community.

Sponsorship: Applicants who are not UK or Republic of Ireland nationals will require sponsorship to obtain either a Health and Care Visa or a Skilled Worker Visa unless they already hold permission to work via another route. Prospective applicants should self‑assess their eligibility for sponsorship by visiting the UK Government’s Work in the UK guidance .

Use of AI: We review applications against role-specific criteria. Whilst AI tools can be helpful, applications that rely heavily on AI-generated or generic content may not provide the necessary detail, which may reduce the chances of being shortlisted. To give your application the best chance, please ensure the information you provide is both accurate and authentic, and tailor your examples to the criteria in the Person Specification.

Correspondence: Please check your email regularly, as all recruitment correspondence will be sent to the address on your application. Applications are accepted in Welsh or English with no preference.

Additional information: We reserve the right to close a vacancy early or withdraw an advertisement to accommodate the redeployment of internal staff into suitable roles. All posts are subject to relevant checks, including Disclosure and Barring Service checks and, where required, Professional Registration verification.

We are proud to be a living wage employer.