Outpatient Scheduling Specialist

NHS Scotland; Dunfermline; Hybrid; GBP 26,000 - 32,000; Full time

Job summary

NHS Scotland is recruiting two full-time Health Records Appointment Coordinators to join the busy Health Records Department. You will support multi-hospital outpatient services, book appointments, manage waiting times, and help patients access care efficiently within national standards.

Working pattern is Monday to Friday, 36 hours per week, with flexible handling of workloads. You will need strong organisation, knowledge of the patient pathway and GDPR, and the ability to work both

Qualifications

• Experience in Outpatient Health Records is essential.
• Knowledge of waiting times targets and appointment systems.
• You must be able to work independently and as part of a team.
• Excellent keyboard and typing skills required.
• Good English language communication essential.
• GDPR and confidentiality knowledge preferred.

Responsibilities

• Manage patient appointments efficiently in a busy outpatient setting.
• Ensure waiting time targets are met in line with standards.
• Prioritise workloads and work collaboratively with the team.
• Maintain high standards of service delivery.
• Support information governance and data accuracy.

Skills

Patient pathway

18-week RTT

New Ways guidance

Typing skills

Communication

English language

GDPR knowledge

Education

Standard Grade or equivalent

Tools

MS Office

Health Records system

Job description

NHS Scotland is recruiting two full-time Health Records Appointment Coordinators to join the busy Health Records Department. You will support multi-hospital outpatient services, book appointments, manage waiting times, and help patients access care efficiently within national standards.

Working pattern is Monday to Friday, 36 hours per week, with flexible handling of workloads. You will need strong organisation, knowledge of the patient pathway and GDPR, and the ability to work both