Appointment Coordinator

NHS National Services Scotland; Townhill; On-site; GBP 19,000 - 24,000; Full time

Job summary

NHS National Services Scotland is recruiting two full-time Health Records Appointment Coordinators to deliver a comprehensive administrative service within the Health Records Department, supporting multi-hospital outpatient appointments across NHS Fife.

You will manage patient bookings, work to waiting times standards, and contribute to efficient patient access while collaborating with a busy team and maintaining service quality.

Qualifications

• Must have good keyboard/typing skills and the ability to work on your own initiative.
• Good organisational & listening skills are essential and you must have clear communication.
• Knowledge of the Patient pathway, 18-week RTT and New Ways guidance is required.

Responsibilities

• Manage patient appointments efficiently in a busy outpatient environment.
• Ensure waiting time targets are met and patients receive timely access to care.
• Work independently and as part of a team, prioritising workloads while maintaining high service standards.

Skills

Keyboard typing

Organisational skills

Listening skills

Communication skills

Initiative

Knowledge of patient pathway (18-week/

Education

Standard Grade or equivalent

Job description

Posts Available: 2
Hours: 36 per week
Working Pattern: Monday–Friday, 08:30–16:30

An exciting opportunity has arisen for an enthusiastic Health Records Appointment Coordinator to join our busy team.

The Health Records Department provides multi-hospital/multi-section comprehensive 24-hour Health Records Service across Fife incorporating Clinical Coding, Information Management, Inpatient Services, Emergency Department, Minor Injuries Unit, Records Libraries, Scanning, Subject Access Requests, Outpatients, Waiting Times, Overseas Visitor Status and NHS Fife Switchboard.

We are seeking two full-time Appointment Coordinators to provide a comprehensive administrative service, ensuring patients are appointed within national and local targets while adhering to the Scottish Government Waiting Times Standard, New Ways guidance, and NHS Fife Patient Access Policy.

The successful candidates will be responsible for managing patient appointments efficiently and accurately within a busy outpatient environment, ensuring waiting time targets are met and patients receive timely access to care.

You will be required to work independently and collaboratively as part of a team, prioritising workloads effectively while maintaining high standards of service delivery.

Candidates should be educated to Standard Grade (or equivalent. You must also have good keyboard/typing skills with the ability to work on your own initiative. You must have a knowledge of the Patient pathway, 18-week RTT and New Ways. Good organisational & listening skills are essential as well as a flexible approach to working. A good level of English language competency and good communication skills necessary to perform this role safely and effectively are required.

Relevant Outpatient Health records experience is essential as is the ability to prioritise and deal with the day-to-day workload in a busy mentally challenging environment. Flexible working hours and a good understanding of waiting times and appointment systems is required. You will be required to work both independently and as part of a team with minimal supervision.

Previous Admin/Clerical experience preferably in a Health Records department is desirable. A knowledge of GDPR and confidentiality is preferred.

This permanent position is ideally suited to an individual looking to develop their experience within a fast-paced, rewarding, and supportive workplace, while contributing to the delivery of high-quality patient services across NHS Fife.

Informal enquiries:

Miss Amy McCulloch – Health Records Team Leader 01592 643355 ext 28603

Miss Amie White – Health Records Team Leader 01592 643355 ext 24026

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK websitehere.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsoredBEFORE submitting your application form.

We offer flexible working and family-friendly policies and fully support disabled candidates, and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

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