Outpatient Waiting List Coordinator (Data & Appointments)

NHS National Services Scotland; Glasgow; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

NHS Pension Scheme

Cycle to Work Scheme

Learning and development opportunities

Employee Assistance Programme

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a part-time administrative coordinator to manage outpatient waiting lists, referrals and data accuracy at Glasgow Royal Infirmary. You will prioritise daily tasks, liaise with clinicians and ensure timely booking of appointments.

Using the NHS CHI system, you’ll generate reports, monitor waiting times and provide correspondence to patients. The role requires strong organisational skills, effective communication, and experience in a public-facing

Qualifications

• 3 O Grades/Standard Grades/National 5 qualifications (or equivalent), including English.
• Proficiency in Microsoft Office packages and other software systems.
• Advanced keyboard skills.
• Good organisational and communication skills.
• Strong verbal and interpersonal skills.
• Ability to work under pressure and manage competing demands.
• Experience working in a public-facing role.

Responsibilities

• Coordinate day-to-day duties related to outpatient and day-case clinics, including patient instructions.
• First point of contact for patients, GPs, nurses, and admin staff when appointments are required.
• Manage workload with prioritisation and planning according to urgency.
• Ensure timely remit of referral letters for clinical vetting and action letters within timescales.
• Use NHS CHI system to assign identifiers and merge double registrations on PMS.
• Provide waiting lists reports to clinicians and managers to support appointment decisions.
• Produce patient correspondence on waiting list changes and waiting time estimates.

Skills

Good organisational skills

Strong verbal and interpersonal skills

Experience in public-facing role

Proficiency in Microsoft Office

Advanced keyboard skills

Education

3 O Grades/Standard Grades/National 5 qualifications (or equivalent)

English qualification or proficiency

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a part-time administrative coordinator to manage outpatient waiting lists, referrals and data accuracy at Glasgow Royal Infirmary. You will prioritise daily tasks, liaise with clinicians and ensure timely booking of appointments.

Using the NHS CHI system, you’ll generate reports, monitor waiting times and provide correspondence to patients. The role requires strong organisational skills, effective communication, and experience in a public-facing