Outpatient Front Desk Coordinator – Flexible Evening Hours

Nuffield Health Guildford Hospital; Brighton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Brighton Hospital is seeking a Front of House Receptionist for Outpatients. Role involves welcoming patients, handling enquiries, booking appointments, and supporting the department’s smooth operation with empathetic communication and strong IT skills.

The position is full-time (37.5 hours per week) with a rota including occasional evenings (4:00pm–8:00pm) and some Saturdays. Prior healthcare administration or reception experience is preferred.

Qualifications

• Experience in healthcare administration or on reception would be advantageous.
• Able to explain sensitive or complex information clearly and empathetically.

Responsibilities

• Help patients feel comfortable when visiting the department.
• Answer phones, handle enquiries from consultants, medical secretaries and patients, and book appointments.
• Monitor a busy email inbox and respond promptly and professionally.
• Welcome patients in person and direct them to waiting areas.
• Collaborate with colleagues to ensure the department runs smoothly.
• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions.

Skills

Communication skills

IT skills

Keyboard skills

Job description

Nuffield Health Brighton Hospital is seeking a Front of House Receptionist for Outpatients. Role involves welcoming patients, handling enquiries, booking appointments, and supporting the department’s smooth operation with empathetic communication and strong IT skills.

The position is full-time (37.5 hours per week) with a rota including occasional evenings (4:00pm–8:00pm) and some Saturdays. Prior healthcare administration or reception experience is preferred.