Hospital Front Desk & Patient Services Coordinator

Princess Alexandra Hospital NHS Trust; Harlow; On-site; GBP 21,000 - 31,000; Full time

Job summary

Princess Alexandra Hospital NHS Trust is seeking a patient-facing receptionist to provide a professional, welcoming front desk service across our clinical sites. You will handle patient appointments, communicate clearly with patients and staff, and help ensure timely scheduling and high standards of care.

The role requires maintaining patient confidentiality and working calmly under pressure while supporting clinic bookings and follow-ups across multiple sites.

Qualifications

• Provide professional, customer-centred reception service across NHS Trust sites.
• Handle patient appointments and ensure high standard of customer care.

Responsibilities

• Admit and discharge patients on Cerner including transfers and cancellations.
• Make follow-up appointments and ensure Clinic Outcome forms are completed.
• Maintain patient details accurately in booking systems and ensure confidentiality.
• Answer phones and handle patient queries with calm professionalism.
• Support booking processes and ensure timely clinic scheduling and follow-ups.

Job description

Princess Alexandra Hospital NHS Trust is seeking a patient-facing receptionist to provide a professional, welcoming front desk service across our clinical sites. You will handle patient appointments, communicate clearly with patients and staff, and help ensure timely scheduling and high standards of care.

The role requires maintaining patient confidentiality and working calmly under pressure while supporting clinic bookings and follow-ups across multiple sites.