Cardiac Outpatient Clinic Coordinator: Patient Scheduling

University Hospitals Bristol and Weston NHS Foundation Trust; West of England; Presencial; GBP 24 000 - 30 000; Tempo integral

Resumo da oferta

University Hospitals Bristol and Weston NHS Foundation Trust is recruiting two Cardiac Services Outpatient Clinic Coordinators to join the Cardiac Services Outpatients team at Bristol Royal Infirmary. One post is full time (37.5 hours per week) and the other is part time (25 hours per week).

The post holder will ensure patients have appointments in a timely and efficient manner, act as a contact for patients and staff for queries about first appointments, manage bookings via our referral system,

Responsabilidades

• To support the triaging of referrals by liaising with key clinical staff
• Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
• To act as a point of contact for queries from clinical and non-clinical staff
• Liaise with clinical and non-clinical teams across the Trust via telephone and email
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
• Communicate changes to clinics and appointments to patients as instructed, often at short notice.
• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
• Implement the policy for patients who do not attend (DNA) their appointment
• To be aware of patient's RTT pathways and book them according to waiting times and clinical urgency
• To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and escal
• Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
• Attend appropriate meetings as required by the role’s line manager

Descrição da oferta de emprego

University Hospitals Bristol and Weston NHS Foundation Trust is recruiting two Cardiac Services Outpatient Clinic Coordinators to join the Cardiac Services Outpatients team at Bristol Royal Infirmary. One post is full time (37.5 hours per week) and the other is part time (25 hours per week).

The post holder will ensure patients have appointments in a timely and efficient manner, act as a contact for patients and staff for queries about first appointments, manage bookings via our referral system,