Outpatient Booking Officer - Plastics and Dermatology

Frimley Health NHS Foundation Trust; Greenham; On-site; GBP 21,000 - 25,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking an Outpatient Booking Officer to coordinate Dermatology and Plastic Surgery appointments and support new and existing systems.

You will provide excellent customer service to patients and stakeholders, manage the call centre, arrange and reschedule appointments, and liaise with clinical admins and consultants to ensure smooth scheduling.

The role requires clear communication and organised teamwork to help the Trust meet targets.

Qualifications

• Experience coordinating outpatient appointments or similar administrative duties.
• Strong customer service and communication skills, with clear telephone etiquette.
• Organised and able to manage prioritisation in a busy environment.

Responsibilities

• Arrange appointments over the telephone with patients.
• Manage Dermatology and Plastics call centre operations.
• Book patient appointments from waiting lists.
• Reschedule and cancel appointments as required.
• Liaise with clinical admin, consultants, and CNS teams to ensure smooth scheduling.

Job description

Job overview

We have an exciting opportunity for an Outpatient Booking Officer to join our team. In this role, you will be responsible for coordinating outpatient appointments within the Dermatology and Plastic Surgery services at Frimley Health Foundation Trust. You will play a key part in implementing and maintaining both new and existing appointment systems, ensuring they operate efficiently and effectively.

The successful candidate will support the team in meeting Trust targets and delivering a high-quality service. You will be expected to provide excellent customer service to patients, as well as to internal and external stakeholders, maintaining clear and professional communication at all times.

Visa Sponsorship:
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Main duties of the job

The main duties of the role will be:

• Arranging appointments over the telephone with patients
• Managing Dermatology and Plastics call centre
• Booking patient appointments from waiting lists
• Rescheduling and cancelling appointments at short notice, when required
• Liaising with clinical admin, consultants from multiple specialties and CNS teams