Senior Bookings Officer - Obstetrics

Frimley Health NHS Foundation Trust; Slough; On-site; GBP 24,000 - 30,000; Full time

Job summary

Frimley Health NHS Foundation Trust is seeking a Senior Booking Officer for Obstetric Ultrasound on a 9‑month secondment. The role focuses on sole booking of all obstetric scans, delivering excellent customer service, and supporting the US clinical team with proactive information and administrative duties.

The post holder will collaborate with clinical areas to meet BMUS guidelines, transform workflows, and cover front reception when required, ensuring smooth departmental operations and

Qualifications

• GCSE or equivalent in Maths and English.
• NVQ 3 in Business and Administration or at least 2 years NHS experience.
• ECDL or equivalent (Desirable).
• Excellent written and verbal communication skills.

Responsibilities

• Assist with the day-to-day running of the administrative aspect of Obstetric Ultrasound.
• Work closely with clinical areas to support BMUS guidelines for Obstetric scans.
• Transform current work practices to meet Trust requirements.
• Handle administrative tasks including communication with primary care services, minute taking, meetings, and front reception coverage when needed.

Skills

English communication

Prioritisation

Interpersonal skills

Microsoft Office

Verbal and written communication

Education

GCSE Maths and English

NVQ 3 in Business and Administration or 2 years NHS experience

Tools

EPIC appointment system

Job description

Job Overview

This is a 9 month secondment opportunity

The post holder will work as the Senior Booking Officer for Obstetric Ultrasound (US). They will be responsible for providing excellent customer service and contributing proactive information to support the clinical US team.

The post holder will be solely responsible for the booking of all Obstetric US scans and assisting with any administrative duties that are required within the department.

Main duties of the job

• The post holder will assist with the day to day running of the administrative aspect of Obstetric Ultrasound.
• The post holder will work closely with the clinical areas to support the Trust’s targets, i.e. BMUS guidelines for Obstetric scans.
• The post holder will be involved in transforming current work practices to meet all Trust requirements.
• The post holder will be responsible for any administrative tasks including communication with our primary care services, minute taking, supporting on any meetings deemed necessary, answering phone calls from both patients and staff and covering the front reception desk in times when there is no other cover available.

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

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Detailed Job Description And Main Responsibilities

For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.

Person specification

Qualifications

Essential criteria

• High standards of English communicational skills (verbal and written) with GCSE or equivalent in Maths and English.
• NVQ 3 in Business and Administration or at least 2 years NHS experience.

Desirable criteria

• ECDL or equivalent

Skills

Essential criteria

• High level analytical approach to problem solving
• Excellent written and verbal communication skills
• Ability to prioritise workloads, deliver results and meet deadlines
• Interpersonal and leadership skills
• Computer skills
• Communicate effectively.

Desirable criteria

• NHS experience.
• Experience of appointment system EPIC.

Experience

Essential criteria

• Experience working in a busy environment.
• Experience working with the public.
• Clerical/office experience.
• Computer experience.
• Experienced user of Microsoft office (Excel, Word).

Desirable criteria

• NHS experience.
• Experience of appointment system EPIC.

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.