Outpatient Booking Officer

The Methodist Church in Britain; Stanton Hill; On-site; GBP 21,000 - 25,000; Full time

Job summary

Sherwood Forest Hospitals NHS Foundation Trust is seeking an efficient Outpatient Booking Administrator for King's Mill Hospital. The role focuses on booking and cancelling appointments, sending patient documents, and arranging follow-ups for ward discharges within RTT pathways.

You will work closely with the BSU and consultants, handle referrals on Care Flow, and maintain up-to-date mandatory training. Flexible hours and adherence to Trust policies are required.

Qualifications

• Good standard of education.
• Experience in outpatient services and booking processes desired.
• Knowledge of Care Flow, Medway and NHS processes helpful.

Responsibilities

• Book and cancel outpatient clinic appointments.
• Monitor timely sending of patient documents and ensure accuracy.
• Arrange follow-up appointments for ward discharges and referrals.
• Maximise use of clinic slots and coordinate with BSU and consultants.

Skills

Time management

Prioritising workload

Working under pressure

Stakeholder communication

Teamwork

Outlook proficiency

Education

Good standard of education

NVQ Level 2 Admin

ECDL

Tools

Care Flow

Medway

Microsoft Outlook

Job description

Outpatient booking post at King's Mill Hospital, part of Sherwood Forest Hospitals NHS Foundation Trust. Duties centre on booking and cancelling clinic appointments, sending patient documents, arranging follow-up for ward discharges, and recording referrals on Care Flow with a focus on RTT pathways. Work is fast-paced and involves close liaison with the BSU and consultants, with flexible hours expected. Not all roles are eligible for visa sponsorship, so check the shortage occupation list before applying.

What the job involves

• Booking and cancelling outpatient clinic appointments
• Monitoring the timely sending of essential documents to patients and checking correct documentation is returned
• Arranging appointments for patients discharged from IPT ward discharges and ICRs
• Maximising use of all clinic slots
• Working with the BSU and consultants to book patients in a timely way
• Keeping mandatory training up to date
• Supporting team members as needed
• Registering ASI dummy referrals on Care Flow, with particular attention to RTT pathways

Qualifications

• Good standard of education

Experience

• Experience of outpatient services and outpatient booking processes
• Extensive knowledge of Medway

Skills & knowledge

• Knowledge of Microsoft Outlook and related packages
• Communicating with stakeholders at different levels
• Evidence of teamworking
• Working under pressure
• Prioritising workload
• Time management

Other

• Flexibility with working hours
• Adherence to Trust and departmental policies and procedures

Nice to have

• Knowledge of the 18 weeks pathway
• Knowledge of Medway and the NHS in general
• ECDL
• NVQ Level 2 Admin
• Admin experience
• Evidence of personal development
• Customer care experience