Outpatient Booking Clerk

East Cheshire; Macclesfield; On-site; GBP 33,000 - 34,000; Full time

Job summary

East Cheshire NHS Trust is seeking a full-time Booking Clerk to support the Outpatient Booking Team at Macclesfield District General Hospital. The role requires strong computer skills, excellent communication, and a proactive, patient-focused approach to bookings and administration.

You will schedule outpatient appointments, manage waiting lists, and handle inquiries from staff and patients. The position offers a supportive environment with opportunities for professional development, and the

Qualifications

• 5 GCSEs grade C (4) or equivalent (must include English)
• Working towards NVQ (National Vocational Qualifications) Level 3 or equivalent experience
• ECDL (European Computer Driving Licence)

Responsibilities

• Plan, book and schedule outpatient appointments to meet Government and Trust targets
• Manage waiting lists with prioritisation and offer patient day/time choices
• Handle enquiries via phone, email and in person, assisting patients and staff with bookings
• Work within a multi-disciplinary team with a positive, proactive approach
• Ensure confidentiality and data protection in all patient administration tasks

Skills

Excellent communication

Customer care

Confidentiality & Data Protection

NHS policies awareness

Dealing with sensitive issues

Education

GCSEs (5 at C/4) or equivalent

NVQ Level 3 (or progressing)

ECDL

Tools

Windows

Excel

Job description

Main area Administration Grade NHS AfC: Band 3 Contract Permanent Hours

• Full time
• Part time

37.5 hours per week (Monday-Friday 8am-4.30pm) Job ref 209-A-26-8355044

Site Macclesfield District Town Victoria Road, Macclesfield Salary £25,760 - £27,476 per annum, pro rata (Subject to job matching) Salary period Yearly Closing 25/10/2026 23:59

It is all about the people at East Cheshire NHS Trust. We have a real sense of community, and our values are truly embedded into everything we do, ensuring we are a great and inclusive place to work. You will be supported, developed and empowered throughout your career with us. Come and join us, where you can play your part in helping us deliver outstanding care and improving the health of all the people we serve.

Job overview

** Previous applicants need not apply**

Subject to job matching

We are looking to appoint a full time, enthusiastic and motivated booking clerk to support our Outpatient Booking Team .

You will need to be computer literate, flexible and willing to learn new skills.

You will be working within a multi-disciplinary team and must have a positive and proactive approach to work.

You will need excellent verbal and written communication skills as you will be dealing with staff and patients by phone, email and face to face.

Knowledge of medical terminology, administration and organisational experience is essential.

If you enjoy variety and would like to make a difference, we would like to hear from you.

The Trust is committed to staff training and extended roles and professional development is encouraged.

Hours per week: 37.5 (part time also considered)

Main duties of the job

To work as part of the Outpatient Booking Team to plan, book and schedule outpatient appointments ensuring that both Government and Trust targets are met.

Managing all new and follow up waiting lists ensuring appropriate prioritisation of patients including giving patients a choice of day and time where possible.

Dealing with all administrative enquiries including face to face, incoming calls and emails and assisting patients and staff with booking/re-booking appointments.

Macclesfield District General Hospital is a busy district general hospital situated in Cheshire, close to the beautiful Peak District and within easy reach of the centre of Manchester.

Please note that Skilled Worker visa sponsorship is not available for this post.

For Graduate visa holders; it is important to note that you must have a minimum of 12 months before this expires at the start of your employment for training and operational reasons.

Working for our organisation

We are committed to providing the best quality integrated care to our patients. To achieve this aim we need highly motivated staff who are united by common values and behaviours.

We believe our workforce is our greatest asset and we actively support our staff to develop their capabilities to the full, with a variety of learning and development opportunities.

Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. We look forward to you joining us so that we can bring out your best.

Detailed job description and main responsibilities

Please read the attached Applicant Pack prior to completing your application form to find out more information.

Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.

As part of making your application we encourage you to review the Trusts Careers webpage Careers :: East Cheshire NHS Trust for more information about working for East Cheshire NHS Trust.

We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).

We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job you’re applying for. Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.

Qualifications

• 5 GCSE’s grade C (4) or equivalent (must include English)
• Working towards NVQ (National Vocational Qualifications) Level 3 or equivalent experience
• ECDL (European Computer Driving Licence)

Experience

• Previous office admin experience

Knowledge and Skills

• Knowledge of hospital patient administration systems or other computer-based systems for making appointments
• Working knowledge of Windows and Excel packages
• Knowledge of office procedures
• Sound understanding of confidentiality and Data Protection Act 1998
• Awareness of current NHS policies, priorities and targets
• Strong written and verbal communication skills and an ability to deal with sensitive issues
• Customer care

Further Information

• Please provide any additional relevant information to support your application. Please note that this is a non-scoring question.

Other Role Requirements

• Please refer to the Job Description and Person Specification for further details

Please read the guidance for applicants and completing the application form documents prior to completing your application form (documents are located below).

We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). In order to facilitate applications from all members of the community the Trust is able to offer services including Braille Applications and Interpreting Services.

The Trust may close any advertised post before the stated closing date. We recommend that you apply as soon as possible.

If you have not heard from us within 3 weeks of the advert closing date, regretfully you should assume that your application has been unsuccessful.