Accommodation and Transport Officer

Elht; Lancashire; On-site; GBP 23,000 - 28,000; Part time

Job summary

East Lancashire Hospitals NHS Trust is seeking to fill an Administrative and Clerical Band 2 role on a 12-month fixed-term contract, part-time 22.5 hours per week. The postholder will support accommodation and transport services, coordinate taxi bookings, and maintain records while ensuring a professional customer-focused service.

Salary is £25,272 pro rata with pro-rata annual leave; the Trust emphasises confidentiality, compliance with policies, and flexibility to cover annual leave or

Qualifications

• Experience using Microsoft Office applications including Outlook, Word and Excel.
• Good standard of general education including GCSE Grade C/4 or above in English and Mathematics (or equivalent).
• Effective communication skills, both verbal and written.
• Experience undertaking administrative duties.
• Ability to remain calm and professional when dealing with challenging situations, complaints or conflict.

Responsibilities

• Provide administrative support for accommodation and transport services.
• Act as first point of contact for accommodation and transport enquiries.
• Coordinate authorised taxi bookings and maintain records.
• Ensure day-to-day operation of services runs smoothly.
• Maintain confidentiality and adhere to policies.

Skills

Microsoft Office

GCSE English/Maths

Communication skills

Administrative duties

Flexibility

Education

GCSE English & Maths

Job description

Information aboutwork experience and work shadowing canbe found by clicking here .

Main area Administrative and Clerical Grade NHS AfC: Band 2 Contract 12 months (Fixed Term) Hours Part time - 22.5 hours per week (the postholder will be required to be flexible, there will be times of annual leave/sickness cover required fulltime hours may be necessary) Job ref 435-1LSC-BTH-43.26

Site Blackpool Teaching Hospital NHS Trust Town Blackpool Salary £25,272 pro rota Salary period Yearly Closing 25/10/2026 23:59

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Job overview

To provide administrative support for the Trust's accommodation and transport services. The post holder will act as a first point of contact for accommodation and transport enquiries, coordinate authorised taxi bookings, maintain accurate records, and support the efficient day-to-day operation of both services

Main duties of the job

Administrative Duties

• Maintain accurate electronic and paper filing systems.
• Input, update, and retrieve information.
• Assist with data collection and audits.
• Process routine correspondence and documentation.

General Responsibilities

• Provide a professional, courteous, and customer-focused service at all times.
• Adhere to Trust policies, procedures, and Health and Safety requirements.
• Support service improvement initiatives and contribute to departmental objectives.
• Attend team meetings and mandatory training.
• Maintain confidentiality at all times.
• Undertake any other duties appropriate to the role and grade as requested by management.

Working for our organisation

Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.

As one of the United Kingdom’s largest coastal resort, Blackpool has plenty to offer its residents – it’s not just a good place to work; it’s a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.

Detailed job description and main responsibilities

Accommodation Administration

• Manage accommodation enquiries from staff and external agencies.
• Process accommodation applications and maintain associated records.
• Prepare accommodation documentation and ensure all required paperwork is completed and signed.
• Arrange resident check-ins and check-outs.
• Liaise with Estates and Maintenance teams to report repairs and ensure issues are resolved promptly.
• Respond to accommodation-related enquiries by telephone, email, and in person.
• Issue and record keys to residents, Estates staff, contractors, and authorised personnel, maintaining accurate audit trails.
• Maintain key registers and ensure the timely return of all issued keys.
• Liaise with Domestic Services to ensure accommodation is cleaned and prepared for incoming residents.
• Assist with pre-arrival inspections to ensure accommodation is clean, safe, and equipped in accordance with inventory requirements.
• Inform residents of planned maintenance works, inspections, servicing, or other activities affecting their accommodation.

Transport Administration

• Coordinate transport requirements in accordance with Trust policies and procedures.
• Receive and process authorised requests for taxi bookings from departments across the Trust.
• Liaise with Nuclear Medicine department as and when required for additional collection requests
• Liaise with Mortuary and Swan Team in organising Collection and Drop offs.
• Book transport using approved electronic booking systems.
• Ensure all bookings meet eligibility and authorisation requirements.
• Maintain accurate records of transport bookings and associated costs.
• Respond to and resolve transport delays, cancellations, and service issues where possible, escalating concerns as appropriate.

Education, Qualifications, Knowledge, Experience, Skills & Abilities

• Experience using Microsoft Office applications including Outlook, Word and Excel.
• Good standard of general education including GCSE Grade C/4 or above in English and Mathematics (or equivalent).
• Effective communication skills, both verbal and written.
• Experience undertaking administrative duties.
• Ability to remain calm and professional when dealing with challenging situations, complaints or conflict.
• Flexible approach to work and changing priorities.

Education, Qualifications, Knowledge, Experience, Skills & Abilities

• Previous experience in a customer focused environment.
• Experience managing records and bookings systems.
• Previous experience within NHS staff accommodation, estates, facilities management

Dear Potential Applicant,

It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust

• Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.
• This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.
• Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.
• Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.

Disclosure and Barring Scheme (DBS)

If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.

The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.

In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.

The cost for an Enhanced DBS, is £45.90 and for a Basic & Standard, this is £24.90 this cost includes a £4.90 admin fee.

This cost is not applicable for a Volunteer post

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The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.

We aim to employ a workforce that reflects the diverse communities we serve.

We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.

We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme.

If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible. By telephone [phone] or email [e-mail] write to Employment Services, Parkview Offices, Haslingden Road, Blackburn, BB2 3HH

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.