Outpatient Waiting List Coordinator (T&O Admin)

University Hospitals Coventry and Warwickshire; Coventry; On-site; GBP 22,000 - 28,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking an administrative professional to provide confidential support for the Outpatient Waiting List within Trauma and Orthopaedics. The role includes booking appointments, updating the waiting list, and coordinating clinic changes across a two-person team.

The successful candidate will handle e-referrals and enquiries, maintain accurate patient records in the PAS, and uphold data quality standards in line with national guidelines.

Qualifications

• Experience with outpatient waiting lists is advantageous.
• Knowledge of RTT and capacity planning desirable.
• Familiarity with NHS policies and data quality standards.

Responsibilities

• Book outpatient appointments and manage cancellations and rebookings.
• Validate and update the Outpatient Waiting List.
• Manage clinic changes and reschedule Trauma and Orthopaedics clinics.
• Process e-referrals and triage and respond to enquiries.
• Record and maintain patient information in the PAS.
• Support information governance and reporting needs.

Skills

Outpatient booking

NHS e-referral system

Data entry accuracy

Communication skills

Education

Experience in NHS admin environment

Tools

Patient Administration System (PAS)

Job description

University Hospitals Coventry and Warwickshire NHS Trust is seeking an administrative professional to provide confidential support for the Outpatient Waiting List within Trauma and Orthopaedics. The role includes booking appointments, updating the waiting list, and coordinating clinic changes across a two-person team.

The successful candidate will handle e-referrals and enquiries, maintain accurate patient records in the PAS, and uphold data quality standards in line with national guidelines.