Outpatient Administration Specialist

circlehealth; Birmingham; On-site; GBP 56,000 - 69,000; Full time

Benefits offered by this job

25 days holiday per year

Private Pension Scheme

Private Healthcare Scheme

Friends & Family Hospital Discounts

Family Friendly policies

Life insurance

Wellbeing resources

Employee recognition

Job summary

Circle Health Group’s Priory Hospital in Birmingham is seeking a Patient Administrator to support outpatients. The role is full-time, 37.5 hours per week, with a permanent contract and a flexible shift pattern across the administration team.

Responsibilities include managing patient admin processes, bookings, mail, queries, and health and safety compliance, with benefits such as holiday allowance, pension and private healthcare. Prior private healthcare admin experience is beneficial.

Qualifications

• Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence.
• Proficient in the use of a PC, including the use of software and systems.
• Basic financial awareness
• Previous administration experience in a private healthcare environment would be beneficial.

Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey.
• Ensure Circle Health Group best practice process maps are followed, to provide an efficient, professional and standard service to all patients, visitors, consultants and staff.
• Ensure All patient queries are dealt with efficiently and professionally.
• To manage all incoming and outgoing mail.
• Approve electronic bookings received via the relevant system and update any booking received via email.
• Maintain knowledge of Health and Safety at Work Act. Ensuring appropriate measures are taken in respect of Health and Safety for patients, relatives, visitors, hospital staff and contractors.
• You comply with all relevant mandatory training.

Skills

Proficient in PC/software

Basic financial awareness

Education

Maths, English GCSE A-C

Job description

Circle Health Group’s Priory Hospital in Birmingham is seeking a Patient Administrator to support outpatients. The role is full-time, 37.5 hours per week, with a permanent contract and a flexible shift pattern across the administration team.

Responsibilities include managing patient admin processes, bookings, mail, queries, and health and safety compliance, with benefits such as holiday allowance, pension and private healthcare. Prior private healthcare admin experience is beneficial.