Outdoor Retail Team Lead

GO Outdoors LTD; Inverness; On-site; GBP 21,000 - 24,000; Full time

Job summary

GO Outdoors in Inverness is seeking a proactive Supervisor to support the smooth running of the shop floor and uphold the high service standards our customers expect. You’ll lead and assist colleagues across shifts, ensuring presentation, stock handling and daily store operations meet brand expectations.

The role suits someone with previous supervisory experience in fast-paced retail, strong communication skills, and a passion for outdoor products.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.
• Strong communication skills with the ability to guide and support colleagues on the shop floor.
• Excellent attention to detail with the ability to uphold high standards in service, presentation, and store operations.
• Strong interest in retail, product trend awareness, and the ability to promote company values and behaviours.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills

Supervisory experience

Team leadership

Customer service

Communication

Job description

GO Outdoors in Inverness is seeking a proactive Supervisor to support the smooth running of the shop floor and uphold the high service standards our customers expect. You’ll lead and assist colleagues across shifts, ensuring presentation, stock handling and daily store operations meet brand expectations.

The role suits someone with previous supervisory experience in fast-paced retail, strong communication skills, and a passion for outdoor products.